Our online store offers great selections of modern furniture and lighting for the loft and residential spaces.
1 Houzz Badge
Write a Review
6 Reviews for LoftModern
I purchased a lamp, it was damaged, I asked to return it for a refund. Communication from this company took a VERY long time and I had to call and email TWICE to get a response. They said I had the lamp set up wrong (I didn’t and I sent video examples). Then they automatically sent me a replacement lamp that I didn’t even want. I asked for a return/refund instead and I never heard back. Now I have to sell this lamp and trash the broken one. What a waste of money and time.
BEWARE!! LoftModern has a strict NO RETURNS policy. Due to COVID19, I have been purchasing items for my home renovation online. I ordered some pendant lights from LoftModern for $672.00. When they arrived, my contractor noted that he could not install the lights because the installation hardware was not included. When I emailed customer service, they told me I could not return the lights and that if I wanted to install them, I would have to spend over $300 to purchase the installation hardware. I asked if I could return the lights for a store credit and they refused. Now I am stuck with $672.00 worth of lights I cannot use. I will never order anything from this company ever again.
Was told a table I ordered would not be back in stock until Dec 19, 2018 and would be shipped out the third week of December. I have been calling and emailing everyday since December 18 and have not gotten a response back from a single person nor does anyone answer the phone. I finally get an email Tuesday December 25 saying they got in touch with the manufacturer and will update me the next day-it is not Thursday the 27th and have heard from no one. They had no problem charging my card $1300 though. Absolutely awful customer service. I would never recommend this place to anyone.
Interni Design Studio
We purchase the Jet Wall by Artemide from this company back in August. We kept in contact a few times. They did inform us that, it was going to be shipped out in 4 to 6 weeks (they were out of stock) and if we would like our money back. We had then told them we are ok with them shipping it to us at a later date. I contacted them again to get the ETA (Sept). They had changed the date to now 6 - 8 weeks. Nov 2 came around and I emailed them. (Today is Nov 19) I have not heard anything from them. I have called, no response, Email several different people. Again no response. We were charged $800.00 for those light fixtures and would like to know when we will be getting them. This is my last effort to get a hold of someone at LoftModern or Metropolitan decor.
I ordered an expensive Artimede floor torchiere from Loftmodern because they had a lower price than all the other online vendors. The light fixture was shipped to me directly from the Artimede warehouse in New York to me in California. 17 days from the date I ordered it, the package arrived in perfect shape and the item was brand new factory fresh. I am very happy with Loftmodern's price, email communication and efficiency. I would not hesitate to buy furnishings from them in the future.
I bought goods from them
We ordered a light fixture from Loftmodern five days ago and it just arrived today. Their price was much better than anyone else's we found (10% cheaper and free shipping) and they were very easy to deal with. The light fixture appeared to be factory wrapped and it was absolutely the real deal (the shipping box had branding of the light maker). I would buy from these guys again.