Kaiser Garage Doors & Gates

Our Liftmaster garage door opener gave out today and we have had it for a yr and a half. Kaiser installed it, our home is only a yr and a half old. My husband was advised to called Kaiser emergency line because our Liftmaster is not only not closing our garage door but sarted making a weird nose and smoke started coming out of it. My husband called and there was no answer so he left a voicemail. He gets a call back from a very rude tech/employee. He is very insensitive to our current situation. He doesnt ask my husband what happened, instead he tells my husband how he charges and around how much it will come out. My husband, very politely, makes him aware that the charge is not a problem and instead of the tech/employee saying "ok, I will be on my way", he proceeded by rudely asking my husband, "So you really need me to come out?". Really Kaiser??? Isn't it obvious that we really need someone to come out if we called the emergency line and if we made your employee aware that cost was not an issue. The odasity of this guy to no only be rude to my poor stressed out husband but to ask if he is really needed. Other neighbors have had the same problem as us and were advised to call Kaiser's emergency line. Surprisingly, not really, the same rude technician answered or called them back. The fee to come out today at night is not cheap. I would figure his attitude would be empathetic and understanding. I get that it is late but then again he is on call/duty for the emergency line and he is going to get paid well for the hours it takes him to get here and resolve/fix the problem. Thank you Kaiser Garage Doors for the amazing customer service. We will be sure to give you an awesome review and keep our business with you!

This is a great company to go with for garage doors and installation or repairs. I have used them twice for garage door purchase and installation and they have been very professiona, fast, and very affordable. I highly recommend them!!!