Custom Garage Doors, Garage Door Installation, Garage Door Sales, Custom Driveway Gates, Pedestrian Gates, Exterior Wood Shutters, Private securtiy doors
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It is a very common practice in the garage door industry for service technicians to claim the last guy did something wrong so they can inflate a bill (they make commissions). Spring change is the number one claim because it's the biggest thing you can do to a door (besides replacement of the door) generating $100-$200 commission for the tech. The only problem is you stated that the other company tech said the springs were wrong and track was wrong by just standing in your garage and looking at it. This is impossible, the weight is a factor in the springs but not the rating. This is unfortunately how some companies operate. Ziegler does not do this.
When we first received this complaint as you know we took it very seriously and we sent technicians to your home on several occasions to verify that perhaps, we did make a mistake. We took your entire door system apart and re weighed each section (most accurate) and calculated the weight and size of your door and it was determined that the springs size was within normal life cycle range for your door. No it was not the highest rating but it was well within size to operate your door. For free we reassembled the door and provided at no charge lube and tune on both your garage doors and upon departure they were both operating perfectly. What is not being mentioned here is that the Builder (a very large national builder) designed this door system, we bid the project the way it was designed and approved by the city building department and upon completion your home received an occupancy permit. If the system was dangerous or installed incorrectly no final building permit would have been issued. I am sorry that we could not have made you happy and it is unfortunate that we are having to reply to this slanderous statement of distorted facts. It is a counter balance system and they do not work when anything in the balance is incorrect. If the system was wrong, Ziegler would have fixed it. WE believe in making all our customers happy and we tried very hard to help you. WE are sorry that our education about your door system was superseded by a good salesman. Sincerely PR
Santa Ana, CA 92705