Attic Restoration, Baseboard Installation, Basement Remodeling, Bathroom Remodeling, Concrete Repair, Crown Molding Installation, Custom Home Bars, Deck Building, Deck Repair, Drywall Installation, Drywall Texturing, Exterior Door Installation, Flooring Installation, General Contracting, Home Remodeling, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Linoleum Flooring Installation, Roof Repair, Shower Installation, Skylight Installation, Sliding Door Installation, Soffit Installation, Soffit Repair, Stucco Repair, Subfloor Installation, Tile Installation, Trim Work, Vinyl Flooring Installation, Wainscoting, Water Heater Installation, Window Replacement
Atherton, Belmont, Burlingame, Daly City, East Palo Alto, Emerald Lake Hills, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Palo Alto, Portola Valley, Redwood City, San Carlos, San Mateo, South San Francisco, Stanford, West Menlo Park, Woodside
General Contractors for California and OregonEPA Lead Certified #RV-I-19851-0125, Flex Gas line Certified,
I would not normally respond to an honest negative report. I believe that people know that misunderstandings and mistakes will happen and it is the effort and results of correcting those misunderstandings and mistakes that really count in the end. I also believe people should see all reports good or bad. That being said lets review the facts.
•You informed us you bought a condominium and family was arriving in a few days. We told you it would be tight but we could help.
•We changed our schedule to accommodate your situation as you were referred to us by a wonderful couple that we had just done a whole house renovation for. She recommended us because of the quality of work we had just done for her.
•You explained the work to be done.
1.Remove all popcorn on all ceilings in the condo.
2.Repair all the ceilings
3.Texture all the ceilings
4.Paint all the ceilings
5.Replace a dining room ceiling light fixture
6.Install 8 new LED can lights
You then added
•2 more LED can lights on a completely separate circuit with 3 way switches. (Which entails opening, closing, texturing, paint 2 walls, not included)
•Asked us to go to the store 3 times to buy and show you can light samples. (not included)
•Go to the store and buy your paint. (not included)
Both Erik and I sent out and supervised in person 2 to 4 technicians (depending on the work type) over 6 days. I know this as I was there.
We spent $782 on your materials and $4839.16 on labor. = $5621.16
Are you telling me you don’t see the value here?
As to the missing switch plates, I have the receipts for them from the day they were installed. But since I did not personally install them I cannot verify they were in fact all installed.
As to the unfinished details and clean up, if you recall, you surprised us on our last day (Saturday) by telling us that you had cleaning people coming in and that we had to leave.
You also told us it was not a problem as you were going on vacation and we could complete the work when you returned. But when you returned you went on another vacation and we did not hear from you again until you told us that you never asked for any extra work and were never told that extra work, extra lights and switches would cost money and that if I charged you for the extra work you would write bad reviews on all the websites you could find. Then you named then.
Well here we are! I am not a big believer in lying or blackmail.
Belmont, CA 94002