AAA Home Improvements, Inc.
Attic Conversion, Basement Remodeling, Bathroom Remodeling, Countertop Installation, Crown Molding Installation, Custom Home Bars, Deck Building, Exterior Door Installation, Fireplace Installation, Flooring Installation, Foundation Construction, Garage Building, General Contracting, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Outdoor Kitchen Construction, Porch Design & Construction, Range Hood Installation, Shower Installation, Stair Installation, Wine Cellar Installation
A+ Rating on the Better Business Bureau Lead Paint Certified Personal Endorsement Team Dave Logan
We're very sorry for the concerns you expressed in this review. Your previous review was very positive and we are committed to total customer satisfaction. So, it comes as a surprise that you posted this review without expressing this concern to us beforehand. As we discussed and confirmed by our onsite assessment, concrete is the one aspect we can only warranty (from the much larger scope of your project), for a limited period, due to the environmental and soil conditions in your area and the fact that this was a repaired section and not a complete pour of the entire walk. As observed and depicted in a photograph, the 8" to 10" long 1/16-1/8 width crack occurred at a location where the new section adjoins to the existing flatwork. Expansive soils that caused the initial issue are still prevalent which will make it difficult to prevent cracking. If the crack has not gotten larger than 1/4, we could seal with concrete silicone. As for the ground settling/swelling at the sewer repair location, as you know, we did in fact come back and correct once and would be happy to return in the Spring (after ground thaw) to assess and correct. We value your opinion and wish to win back your favor previously expressed.