Baseboard Installation, Basement Remodeling, Bathroom Remodeling, Crown Molding Installation, Custom Home Bars, Custom Homes, Deck Building, Demolition, Drywall Installation, Electric Fireplace Installation, Energy-Efficient Homes, Fireplace Installation, Garage Building, Gas Fireplace Installation, General Contracting, Green Building, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Laminate Flooring Installation, Porch Design & Construction, Radiant Floor Heating, Shower Installation, Wheelchair Ramp Installation, Window Installation, Window Replacement, Wood Floor Installation, Custom Cabinets, Design Build, Kitchen Design
Amberley, Beckett Ridge, Blue Ash, Camp Dennison, Cincinnati, Day Heights, Deer Park, Dry Run, Goshen, Kenwood, Landen, Loveland, Loveland Park, Madeira, Maineville, Mariemont, Mason, Miamiville, Milford, Montgomery, Morrow, Mount Repose, Mulberry, Newtown, Pleasant Plain, Remington, Sharonville, Terrace Park, The Village of Indian Hill, Turpin Hills, West Chester, Wetherington
NARI Contractor of the Year Award 2011-2012-2013-2014-2015-2016 NARI Green Certified Professional NARI Universal Design Certified Professional
Thanks so much for taking the time to post a review. We truly value every piece of feedback and utilize it in our goal of continuous improvement.
We’re sorry to hear about the issue with your electric and HVAC and we’ve taken some steps to tweak our process to make sure that does not happen again. We’re very glad to know that our team was able to remedy the issue and that your finished project turned out beautifully as you mentioned.
From your feedback, it also sounds like we did not do an adequate job of explaining our process and why we do what we do. Our approach is designed to define the project and its costs, prior to construction, to keep you from having those nasty change orders that are so common in remodeling lore. Put shortly, it’s tough to tell what “it” costs until we really know what “it” is.
While prioritizing things out of a project is never the fun part, we work to provide our clients with the choice to control their budget before it’s too late. Our worst nightmare, and we think you’d agree, is a run away budget during construction when it’s too late to do anything about it.
We hope this makes sense and will follow up with you directly to make sure that all of your concerns are answered and addressed.
Thanks again for your business and your helpful feedback.