Broussard Home Services is well known for great work. We have several years of experience and we pride ourselves on the work we accomplish. We specialize in several aspects of construction such as painting, renovations, additions and remodels as well as drywall. We offer so much more and we look forward to building a relationship with each customer! Call us today!
Roofing, Additions, Remodels, Renovations, Painting
Bonney Lake, Graham, Milton, Puyallup, Spanaway, Sumner, Tacoma, Bremerton
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1 Review for Broussard Home Services
Received an estimate
Had a small bathroom repair that we needed help on. Got a couple bids but decided to go with Broussard because they could do it right away. This was a BIG MISTAKE. Their immaturity and lack of customer service and reliability was astonishing. Got their estimate on Friday afternoon and it was missing an item. Emailed them Friday to hire them and to ask if it was possible to add something else. Called them Monday morning - it was New Years eve but wanted to reach them if they were open so we could get on their schedule. Spoke with a nice woman who said she got the email and would call Phillip right away and see how much more the project would be. She said, "He is at a job site so let me call him and then I will call you right back." 2 hours later around noon, she called back and once again clarified my request for the project and said once again, "I will call you right back." No one called. I did not know if they didn't have time for our project or she hadn't been able to reach him. I should have given up then and called someone else. Unfortunately, I didn't. I called on Wednesday (today), hoping they were still going to be able to fit us in. I reached Phillip, who told me he would get an estimate to me later today. This time, I asked for a specific time for the estimate, so if I didn't get it, I would know and not waste a whole other day to hire someone else. The estimate came when he said it would, so I called to find out if I needed to make a deposit. When I reached him, he once again asked about the project info I had already emailed and communicated over the phone to the receptionist twice. When I explained it now a 4th time, he said he'd have to redo the estimate and send another one later in the afternoon. I told him quite calmly that I would look at the estimate but that I needed some time to think, as it seemed like we weren't communicating very effectively. He suggested it was because I had asked to add something to the project he hadn't seen in person and that's why he got the details wrong. I responded that I had emailed the details and also communicated them over the phone to someone who said they had shared them with him. Also, that I had been told I would hear back on Monday and hadn't. He then used the excuse that I had talked to them on New Years Eve, implying I should not have expected to hear back. I would not have expected to hear back had I not been told by them that they would call me right back. He got quite huffy with me and told me he wasn't sure I was someone he would want to work with. I once again calmly expressed that I wasn't trying to be rude, that I wanted to work with them, I just wanted to make sure we were hiring someone we could rely on. I suggested we just forget about the part of the project that we had wanted to add on, since it was causing some problems. He then told me that since we had gotten off to such a rough start, I should find someone else to do the work. I've happily done that and am scheduled with someone else for next week. However, I just can't seem to get past my surprise at this interaction with this highly-rated company. It was so unexpected. From errors on the estimate, to the lack of communication, to saying they would do something and then not following through to such an unbelievably rude and immature response on the phone. If I had been unreasonable or was yelling at him on the phone, I could understand his response. However, just from simply expressing my concerns to a business owner about my experience with his business thus far, his response was shocking. All he needed to say was, I'm so sorry for the miscommunication. Let me see what we can do to make things go better moving forward. I've never experienced such a lack of customer service from the owner of the business. If they didn't have time to work with me, they should have told me that from the start so I did not waste my time!