We own a condo in a highrise in downtown Edmonton, and when we decided to renovate it we were extremely lucky to find Paul and Contact Renovations to do it. We have built and renovated homes in the past, and would absolutely recommend Contact to anyone. In short, Paul did a custom renovation with high quality cabinetry, workmanship and standards, and gave us total peace of mind and extremely fair, competitive costs versus other options we were initially considering.
Our condo board was replacing our flooring and we decided to do a pretty extensive renovation to the kitchen and living areas of our condo. We started looking at a number of options to do this, including the standard cabinet and building suppliers as well as custom renovators and builders. We soon found that the capability and cost of the reno was highly variable and most options left us with a number of questions/concerns or led to pricing that seemed too high and not really transparent.
At that point we called Paul and, following our initial meetings, we didn’t look back. From the time we met him it was clear that his knowledge and capability was high, his estimates were fully transparent on his costs of materials, labour, profits, etc., and all were tied specifically to the work scopes and items we were undertaking. Paul also provided great input for us to consider in finalizing the scope, both in the form and function of the designs and in cost trade-offs and options.
As we finalized our scope and got started, Paul’s estimates were extremely competitive compared to all other options we had found for similar quality, and he gave us significantly higher confidence in his ability to do the work than others. Paul was also very accommodating in his willingness to work with the condo association’s flooring contractor and to install appliances, fixtures, blinds, etc. that we provided separately.
As the work began and progressed, Paul and all of the people at Contact were a pleasure to work with. They are very personable and customer focussed, they have high work standards, and their craftsmanship is meticulous. The job site is never left in a mess, and respect for our neighbours in the condo was always a priority.
Part way through the job, the condo association introduced a significant delay for Paul while exterior work was being assessed. Paul ended up having to stop and restart the job a few times, and he worked with all involved and around these new constraints while doing everything he could to not have us see change notices and cost escalation as a result. We really appreciated this and Paul went above and beyond what we have experienced before in this regard.
The final disruption came when we decided to add some significant renovations to other parts of the condo to the job. Again Paul was amazing to work with, providing us quick and very competitive estimates and options to expand the job. He found synergies with the existing scope to keep the cost down, and we soon had an agreement with the same quality and transparency for the added work that we had for the original scope.
When the job was finishing up, Paul did numerous walk throughs on our behalf and with us, and his attention to detail and standard of work was higher than ours – he spotted things he wasn’t happy with that we would never have noticed, and anything we found he simply addressed and never debated whether it needed followup or would cost more etc. The finished product was simply amazing, and we would never have been able to pull it all off without Paul and the folks at Contact.
In the project close-out, Paul met with us and walked through all the invoices and work scopes, holding everything to his original estimates for the scopes of work. The whole process was totally open, honest and transparent for us, and we had no points of contention or disagreement. Paul treated us very fairly and honestly from the beginning of the project to the end.
in hindsight we are so happy with everything that we did and how it was managed by Paul and the folks at Contact Renovations. From beginning to end, you can absolutely trust Paul to have your interest in mind and to work with you to be fair, to provide a very high quality product, and to do it in a way that is competitive and has no surprises at the end, Thanks for everything you did Paul – we appreciate it, we would recommend you to anyone, and best of all we made a new friend through this. Thanks Paul.