Creative Spaces of Rochester, Inc

Creative Spaces came in after we started the framing and the electrical for our basement finishing project. Some great new ideas were thrown our way that we ended up going with. The basement was started in November 2014 and 99% finished the first week of January 2015. From January 2015 until now May 1, 2016 we have had very little communication with Creative Spaces in attempts to have them come complete the work. Unfortunately we paid the final sum after the majority of the work was completed as what was left was minimal and depended on a variance which was assured could be obtained. To date (May 1, 2016) we have received 5 notices of variance reviews in Greece, NY. Creative Spaces did not attend any and we recently received a denial letter for our variance. The variance was for a stairwell railing going into the basement not being continuous. The lower half of the stairwell has a custom metal railing that was fabricated. The top half has a standard railing. There is no railing on the other side. Code requires a continuous railing. This is the first issue. The second is the flooring (pergo) started buckling in 3 locations. Upon investigation, the installer did not leave a gap under the molding to allow for expansion and contraction in the cold and hot months. This is flooring 101! The third issue is electrical related. The electrician spliced existing cabling within the circuit breaker box to connect to. There was also a splice made from an existing circuit that goes up into the living room, an outlet was installed off of it to save on romex cabling costs to run maybe 20 ft at most. This splice was done with wire nuts, not in work boxes and then pushed under insulation above the drop ceiling. It was hidden and only found while we were adding insulation into the corners of the basement above the ceiling. Another electrical snafu was that we had an existing 20amp circuit that we wanted another outlet installed off of and provided the outlet for this. When the work was nearing completion, we found that not only was that outlet a 15amp, but it wasn't on that circuit. Which would have been fine, but where we had 20amp outlet already, was replaced with a 15amp outlet... ON A 20 AMP CIRCUIT. This is electrical 101! The work looks great for the most part, but it's the behind the scenes you need to be careful about. With all of this, Creative Spaces has not been returning repeated phone calls/voicemails or emails regarding our three outstanding issues - 1. Railing not meeting code and now variance finally denied, 2. Flooring buckling and now physically broken due to this, and 3. Unsafe electrical work. There are others in our neighborhood that have some of these same issues. One who had a small fire in their electrical panel due to improper compliance with code and another with the same railing not meeting code. All of these issues could have been easily remedied and we were told they were going to be, but this has carried on for almost a year and half now after we made our final payment.

We contracted with Creative Spaces of Rochester to create an island in our front yard. The work was flawless, beautiful and has kept it's appearance across two winters. It's a point of pride for my wife and I. So glad we had this done. Would definitely have them back to do other work.

We hired creative spaces to refinish the basement completely. The process was smooth and easy from the upfront estimate to the start. The team did a fantastic job with all aspects of the project. They worked standard hours during the day and all workers were professional. We were very happy with the work. The only issue we had is the job took a few weeks longer than expected but ultimately was completed.

I have seen their work and it is very good. They really have great vision and know how to make a room look outstanding and they understand how to turn a backyard into part of the house. I am considering them for a basement makeover in the spring.

Creative Spaces updated our kitchen in 2012. This included new granite counters, cleaning up existing cabinets, under cabinet lighting, updating hardware, new sink and backsplash. We were very satisfied with their work. They were at our house working daily until everything was finished. The price quoted was the price we paid. Andrew and his crew are professional and very pleasant to work with. I would highly recommend them.

We had a very positive experience with Creative Spaces and Andrew Ribble when they redid our kitchen. We had a very set budget, and Drew came up with creative and attractive options that worked within our limits. We have had the new kitchen for two years now, and we love it-the work has held up beautifully, and we love the wall color and backsplash design as much now as we did when the project was first finished. I highly recommend Drew and Creative Spaces.

Creative Spaces completely remodeled our kitchen, did an entire restoration of our basement and later prepared our home for sale including making a number of repairs, replacements and painting throughout the house. We have no doubt that the work that they did to prepare the home for sale resulted in us being able to sell our home for more than the listed asking price. They did a fabulous job of the higest quality, stayed within budget, delivered each project on a timely basis, listened to what we wanted and communicated with us throughout each project. Many people remarked on just how beautiful their work was. We have recommended Creative Spaces to others.

I've had Andrew and Creative Spaces work on two projects for us. Both times he was very professional. He showed up when he said he would, which is a rarity in that business. He was very helpful giving me options I wouldn't have thought of. We went with his suggestions and couldn't be happier with the results. he redid a leaking skylight and did a basement remodel. He was also a great person to bounce a project I was working on and saved me a lot of hassle by steering me away from the way I had planned out the project. Maybe I should leave it to the experts in the future. I'd highly recommend Andrew for any future projects.

Andy is so dependable. When he says he will be there, he is! When he says it will be done, it is! He is very artistic and has incredible vision! His work is excellent and he cleans up thoroughly when finished! I would recommend him highly!

I've worked with Creative Spaces of Rochester, Inc since their inception and I can highly recommend this company. The owner is Andrew Ribble; he takes pride in his work and will strive to exceed your expectations.

We had Creative Spaces finish our basement this September. Not only is Drew and his team respectful, clean, polite, talented, and professional, they turned our basement into a gorgeous retreat. Calling it a "Finished Basement" is an understatement, it is a one of a kind master piece! Creative Spaces went above and beyond our expectations from the gorgeous hand carved stone work and reclaimed 100 year old barn wood to the copper backsplash and amazing hand created concrete counter tops. Drew truly has a gift to envision what potential a space has and has the artistic and creative ability to bring that vision to life making it one of a kind. His attention to detail from the cabinets, lighting, to the smaller things, like door hinges and hardware are just one of the benefits...Creative Spaces is a one stop shop, Drew and his team were able to handle EVERYTHING... electric, flooring, carpeting, plumbing, drywall, paining, framing...etc. I would absolutely recommend them for any home project, inside and/or out. Creative Spaces was so easy to work with, my family with forever be grateful for the amazing space they created for us. Thank you Drew and Crew.... The Martini Family.

Kitchen remodel was a disaster latent with mistake on top of mistake. Ordered wrong size upper cabinets and proceeded to install anyway. We purchased solid wood cabinets and Andrew installed particle board with only solid fronts. Cabinets were not level and had light leaks throughout. Trim quality was horrendous. Andrew was rarely on the job and showed up for only a few minutes every morning but does not do any work. This contractor did not pay his subs so they failed to return. After calling in our own connections to help, Andrew failed to pay them. Only half of our countertop is installed and he will not pay the countertop company their 7,000 either. After 7 weeks, we had enough and fired Andrew. We ended up paying him 53,000 which was just shy of the full contract amount and have a mediocre/half done kitchen at best. We have hired a new contractor to come in and clean up his mess. Proceed with extreme caution before engaging with this contractor, there are many similar stories to ours in the Rochester area.