Franks Home Maintenance
Best of Houzz 8 Years in a Row
Attic Conversion, Attic Restoration, Baseboard Installation, Basement Remodeling, Basement Waterproofing, Bathroom Remodeling, Brick Masonry, Carport Installation, Concrete Construction, Concrete Repair, Crown Molding Installation, Custom Home Bars, Custom Homes, Deck Repair, Demolition, Exterior Door Installation, Fiber Cement Siding, Floor Leveling, Foundation Construction, Foundation Repair, Garage Building, General Contracting, Home Extensions, Home Remodeling, Home Restoration, House Framing, Kitchen Remodeling, Masonry, Metal Roofing, Project Management, Roof Installation, Roof Replacement, Rubber Roofing, Shower Installation, Site Preparation, Sliding Door Installation, Stair Installation, Stone Masonry, Tile Roofing, Water Treatment System Installation, Window Installation, Wood Floor Installation, Custom Cabinets, Door Installation, Door Repair, Electric Fireplace Repair, Fence Installation, Fence Repair, Gutter Cleaning, Gutter Installation
Antioch, Berry Hill, Brentwood, Goodlettsville, Green Hill, Hendersonville, Hermitage, Lakewood, Madison, Mount Juliet, Nashville, Oak Hill, Old Hickory, Whites Creek, Metropolitan Government of Nas, brentmeade, Bellvue
Home improvement contractor, Master plumber Contractor, Non- Practicing Licensed Home Inspector, Distributor of Whole House Water Filtration Systems Best of Houzz Service Award - 2013 - 2019 Best of Houzz Design Award - 2015 License Number: 64201 CMC-A. BC-A, b.
Our build-out teams are booked out 3-6 months in advance but because this homeowner was ill we we agreed to push back contracted customers to do the repairs so that the home would be comfortable for his homecoming. The customer knew this. Our other customers had been made aware of why their jobs were delayed.
The customer was completely satisfied. We finished under budget and did a great job. She asked us to directly move forward with a bathroom remodel. I explained again that we had pushed contracted customers back to accommodate her needs but we still had to fulfill 9 contracts before we could schedule a new project.
This customer sent me an email a month later. She was upset that we hadn't called yet. (Again) I called and explained that we were booked a few months in advance. She accused me of being unprofessional. I was shocked that what he had done was so unappreciated. I explained that I have obligations to other customers and I will contact her when we were able to put her on the schedule to begin a bathroom and kitchen remodel. In the meantime I put her directly in contact with my window vendor who does not usually deal directly with the public so she could begin that project.
When i saw this review I called her, immediately. She accused me of not returning her last unfriendly email. I apologized for not responding to that last email however, at this point I was in disbelief that she did not respect that we had to honor other previous commitments.
She did admit that we did a great job but she was angry that we were unable to meet her demands.