Hope Construction

We hired Hope Construction to finish our basement in 2021. The basement was empty so this included everything from framing, insulating, plumbing in a new bathroom and finishing. We hired them based on their core values, positive reviews, on time quotes and they said they would stay on budget and time. We were promised good communication and a beautiful end product. Unfortunately we had a rough experience and most of it was related to our project manager Jeff. We are told Jeff is no longer with the company but he represented the company at the time and he made our experience a terrible one. He was never wrong - it was always someone else's fauult from subcontractors to technology and everything in between he could not take any responsibility. He estimated 6 weeks for the project but it turned out to be 3+ months. His communication was absolutely terrible and he left us multiple times with sewer backup over the weekend and no one to contact. He promised daily site visits and we were lucky if we saw him once a week. He didn't care about our job and would say anything to get us to leave him alone. He left us with damaged new doors, appliances, cut corners on the job and charged us $1400 for cleaners that did nothing and added scuff marks to all our new baseboards. Although our basement looks good (if you don't look too close) it was ruined by poor communication and terrible project management. We brought up the communication issues multiple times but instead of improving they got worse in an attempt to finish and be rid of us. I feel that if we had not micro-managed the entire project much would have been missed or done incorrectly. Let's fast forward to 2023 when Jeremy, the owner of hope reached out to dicsuss what they could do to help resolve our issues. He set us up with their new project manager Don who came to the house and went through the list of issues. THe biggest of course was that they installed a small corner showed in the bathroom when we had asked for a 5ft one. Don took notes and promised it would be fixed. I had my doubts after our original experience but hoped he would follow through and he did. He worked on all the small things and came through fixing the bathroom. They installed a beautiful 5ft tile shower which was better than we had originally asked for and the man who did the work was very detail orientated. We are now in love with our basement as we should have been when the original job was complete. It took multiple years but it is everything we had wanted. It is to bad that we had to go through the first round but Don and the team worked hard to make it better and we truly appreciated that. We currently have one thing outstanding - 3 windows that have a warranty isssue to be addressed. Once this is complete I will be adjusting my rating.