I had a great experience with Nick and would definitely use his team if I were to do it all over again. I'm a first-time renovator, and the project was a gut renovation of my kitchen and bathroom.
While I replaced everything, I didn't move any gas or water/waste lines. I chose Nick for three reasons: He was one of the two contractors I interviewed who'd worked in my building, so I could check out his references in another unit, the superintendent vouched for him, and he was familiar with the management company.
The building superintendent really vouched for Intrabuild too: "His kitchen and bathroom guys are really good." Which was great, because that was the scope of my project.
Also, Nick's firm is a big operation, so I knew he wouldn't be a fly-by-night (Two units in my building had contractors up and run without finishing the job) and he could get the project done quickly.
Here's how Nick works: He largely oversees the initial phase of the project and appoints a project manager to oversee the detail work toward the end. As the project nears completion - usually once electrical and plumbing is installed and they start to move in the cabinets, Nick takes a step back and you work more closely with the project manager. In my case, I worked with Dimitri, who was GREAT. Unfortunately, he left the company for another job, but both he and Nick were extremely attentive and responsive.
Things I really liked:
1) Customer service was great. If I had a problem (say, an outlet was in the wrong place), it got fixed quickly.
2) The heavy lifting - demo, framing, plumbing, electrical, cabinet installation - all happened quickly. The project began mid-March and cabinets were installed by early May. From there, it took about a month for the finishing touches to be completed.
3) Nick's tile guy is awesome. The tiles I chose for the bathroom and kitchen backsplash were a pain to install. The bathroom tiles on the floor and wall were 36x36 porcelain, so not easy to work with due to their size. And the backsplash was teardrop tiles that had to be installed individually. Also, the kitchen floor was heavy slate. But the tile guy did a phenomenal job with everything. He was attentive to detail, and invested in making his work beautiful.
4) Honesty. Nick's quoted price was the price I ultimately paid. No hidden fees, no surprise problems where I needed to pay extra to get fixed. When there were overages, it was within my control (For instance, I needed a change order to install a new bathroom door). I really appreciated not having to worry about the financial aspect.
5) Cabinets. Obviously, we'll need to check back in five-10 years, but so far, they're awesome. While the price was double what I would have paid for Ikea or Cabinets.com, they still cost substantially less than the $20K mid-range cabinets I got quoted from Miralis. The cabinets are plywood, with a durable, painted finish (again, check back in a few years), and they're custom to accommodate the weird shapes and protrusions in the kitchen.
Progress did slow down toward the end. The project manager Dimitri left for another job when the reno was about 95% done, and going through the minor details on the punch list happened over the course of a week or two. But ultimately, I'm really happy working with Nick's team. Before starting, I'd braced myself for a nightmare experience, and working with him, it really wasn't at all. Renovations are always stressful, and Nick did a great job scheduling his demo guys, plumbers, electricians, millworkers and countertop guys to come in and get stuff done in an orderly fashion. And he kept me in the loop in terms of who was coming and when. Most importantly, when there was a problem, it got fixed.