Asphalt Shingle Roofing, Attic Restoration, Baseboard Installation, Bathroom Remodeling, Countertop Installation, Deck Building, Deck Repair, Demolition, Drywall Installation, Drywall Texturing, Exterior Door Installation, Fiber Cement Siding, Flooring Installation, Garage Building, General Contracting, Home Additions, Home Inspection, Home Remodeling, Home Restoration, Insulation Installation, Kitchen Remodeling, Laminate Flooring Installation, Lighting Installation, Linoleum Flooring Installation, Outdoor Kitchen Construction, Porch Design & Construction, Project Management, Radiant Floor Heating, Roof Installation, Roof Repair, Roof Replacement, Shower Installation, Siding Installation, Soffit Installation, Subfloor Installation, Tile Installation, Trim Work, Vinyl Flooring Installation, Vinyl Siding, Waterproofing, Window Installation, Window Replacement, Wood Floor Installation, Custom Cabinets, Door Installation, Drywall Repair & Installation, Fence Installation & Repair, Remodeling, Siding Repair & Installation
Fort Mcmurray, Ft McMurray, Edmonton
Gold Seal Program IICRC Certified Firm Accreditation. (Institute of Inspection, cleaning and restoration certification)
Good Morning Leslie and Phil,
I just received your letter back from Paige and I’m not only shocked but sorry to hear of your disappointment we were done the estimate March 7th and the budget was ready since that time as we discussed 70 -100 k, which I met on the lower end, Due to the time lapse, I can’t remember exactly what went on from there other than my file notes, IPC does over 200 files per year and there are only two of us, I had a note on my file stating “Not in a hurry” we have had several canceled projects or delayed ones at least with Fort Mc Murray's poor job situation, so I would not have pushed it, this states to me you were not quite ready and we did have a phone email and address. IPC is not a pushy sales company, Regardless, as I stated to you during the process we do everything on a budget fully transparently and the file says we went through the budget together it would be in your ballpark after that to give us a go ahead with the project.
If I missed something, I once again sincerely apologize and sorry to hear about the disappointment as there was obviously a communication breakdown.
If I can do anything in the future to make this up I certainly will, thank you for letting us know, we will try to change our process for others of similar nature.
Must have another another get together when the weather improves that was fun :)
Nevertheless our team is happy you are happy and will hope to see you again in the future for any remodel or project you may have come up. :)
From Ken, trish and the IPC renocrew crew team ...thanks again!