Yet another disappointing outcome from a home contractor...this must be #10 for me..
I had LJ Home Service and Solutions Corp. do a walk through/meet and greet to discuss renovation ideas. They were cordial, making a point to inform me how important their "reputation" is during our discussions. After what I would consider to be a positive meeting, I was told that I would receive a proposal in a week.
A week later, I called to remind them about the proposal. Repeated unsuccessful attempts to contact them later, I received an email stating "we haven't forgotten about you", and will send me their estimate by end of day.
Three days later I called them back, and after more repeated unsuccessful attempts to speak with them, I finally received a call. I was given an apology and a couple of excuses as to why I hadn't received the bid yet. The contractor was ill, they were checking on getting the best price for materials... ok, fair enough
Again I was told by end of the day I would receive their proposal.
After repeated attempts to seek answers, nine days later, I have yet to receive correspondence in any form about anything. After my last and final attempt to contact them moments ago with again no response, I am left feeling I must write this review.
Ironically, the one thing that they inarguably were during this process was unreliable.
If the folks who had previous work done by LJ are satisfied with the results and gave praise to this company, that's great for them. My experience was quite the opposite.
I am not recommending LJ Home Services due solely to unreliability. A company of this kind's "reputation" is built on reliability and quality of workmanship. Unfortunately, I saw neither.
No service... No solutions... just frustration.
I feel the need to clarify to those who may think I am being harsh and/or impatient. An extended deadline for me would have been fine, so long as I was kept informed. Sadly, it was a total lack of communication that solidified my decision to write this review. I believe these are good people and I was looking forward to working with them. It is unfortunate that instead I have to state my negative experience with LJ so other homeowners can make more informed decisions. Home renovation is harrowing enough without having to be concerned about the company you choose to work on your project....
Upward and onward.
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