Ballard, Beacon Hill, Beaux Arts Village, Bellevue, Boulevard Park, Burien, Clyde Hill, East Renton Highlands, Eastgate, Fairmount Park, Gatewood, Hunts Point, Inglewood-Finn Hill, Kingsgate, Kirkland, Medina, Mercer Island, Newcastle, North Beacon Hill, Redmond, Seattle, Tukwila, White Center, Yarrow Point
Fine Paints of Europe Master Certified, ASID Industry partner, Commercial Coatings instruction, Eisenman Color Institute graduate, Historic Seattle
2906 Louise St W
University Place, Washington 98466
I met with Ms. Hayward at her home. There are two impact spots smaller than 1/10 of an inch on her paint cabinets from the painting completed 12 months earlier; the rest of the cabinet package is well adhered and intact. I have pictures and videos from our visit and the sections. It is normal to touch up these sections; she refused that or to have a paint rep look at the cabinets for a third opinion. Ms. Hayward only insisted on getting her money back. Which I politely refused and explained as unreasonable; and again offered a reasonable remedy of touchup repair.
At that point Ms. Hayward re-stated her earlier threat by email to write bad reviews. Ms. Hayward was crying and stating that her kitchen was ruined. I wrote her an email four days after our visit again offering to repaint the two spots.
During the painting a year earlier Ms. Hayward had threatened and bullied her way into contract add ons and a price reduction; in additional to inappropraite interogation of my workmen leading to complaints and requests to transfer from that project.