Asphalt Shingle Roofing, Cedar Siding, Composition Roofing, Deck Building, Exterior Door Installation, Fiber Cement Siding, General Contracting, Home Remodeling, Insulation Installation, Metal Roofing, Roof Flashing Installation, Roof Installation, Roof Repair, Roof Replacement, Rubber Roofing, Siding Installation, Siding Repair, Skylight Installation, Slate Roofing, Sliding Door Installation, Soffit Installation, Soffit Repair, Tile Roofing, Trim Work, Vinyl Siding, Window Installation, Window Replacement, Door Installation, Gutter Installation & Repair, Siding Repair & Installation
Aldie, Arcola, Ashburn, Belmont, Brambleton, Broadlands, Catharpin, Centreville, Chantilly, Countryside, Darnestown, Dranesville, Dulles, Dulles Town Center, Fairfax, Floris, Great Falls, Greenbriar, Haymarket, Herndon, Leesburg, Lowes Island, Oak Grove, Oak Hill, Oakton, Reston, South Riding, Sterling, Stone Ridge, Sugarland Run, University Center, Vienna
BBB A+, Angie's List Super Service Award 2007, 2008, 2012, 2013, 2014, 2015, Certainteed Select Shingle Roofer, GAF Master Elite Contractor
28 Reviews for Shiner Roofing, Siding & Windows
Diagnosing and repairing leaks is not an exact science. Generally, when we are diagnosing a leak, we try to repair the part that looks most obvious as to where the leak is coming in from.
We are sorry that you feel we did not live up to our mission, which is to determine and implement the right construction solution for every customer. We value the reviews we receive, and hope that by reading them, you will find that the customers we have serviced over the years have had many more positive experiences than negative.
In April, when the homeowner reported continued water infiltration at the skylight, further investigation showed that there was also a leak at the flashing on this same skylight, necessitating the replacement of the skylight flashing and surrounding shingles and underlayment. The typical cost for the flashing work would be $1225, which we discounted by 15% ($200) to $1025 as a courtesy to the homeowner.
Given the common costs of materials and labor for skylight replacement and flashing replacement, it’s likely that the $1450 price quoted by other companies didn’t include an equivalent skylight or properly installed flashing and shingles.
At the conclusion of our phone call with the homeowner on April 5th, 2018, she was told that management would be reviewing the file once again on her behalf in the next day or so, and that we would be back in contact once management had reviewed the entire file.
We are still willing to attempt to work with the homeowner to find a resolution to the skylight leak, and will be reaching out once again, now that upper management has been afforded the time to review the file, project pictures, materials, and contract.
We are sorry that the experience did not live up to our mission, which is to determine and implement the right construction solution for every customer. We value the reviews we receive, and hope that by reading them, you will find that the many customers we have serviced over the years have had many more positive experiences than negative.