Customer Satisfaction: John and Cheryl Mooney (495 Mooney)
I am writing this customer satisfaction review for Jon Guy Company. We meet with Jon Guy the end of March 2018.
Our project was to enclose a screened in porch into a functional room in our home, that looked like it was always a part of our home.
I had interviewed 5 different companies, One was priced to high, one was priced to low, one didn’t come back, one didn’t think he could do what we wanted, and one Guy Co had a fair price, lots of pictures of what they had already done, suggestions, and we believed he could give us what we wanted.
We are very blessed to have chosen this company.The communication was stellar, they work with integrity, skill and professionalism. They are honest and dependable and go the extra mile, above and beyond what we signed up for.
Not only were we impressed with Jon Guy, but all of his staff:
David Hulsman was our construction supervisor: and he was top notch, he was very respectful of our space, cleaned up after each day and if I had any questions he either answered them for me or found out the answer and let me know what the answer was. He is trustworthy, kind and a skilled craftsman. David was also very considerate with regards to our dog and the gate in our back yard, always made sure the gate was closed after he left for the day.
Aaron Stites was the main office personnel: The communication with Aaron was excellent, he answered questions on a timely manner and sent out information on a timely manner and keep things running smoothly. I even meet Aaron at our home when he was helping to put in windows, so not only does he do office work he also is willing to do field work.
Melissa Guy was our Sales & Design Consultant: Melissa helped me make decisions about cabinets and back splashes and also gave sound advice on other design options. I could ask her what she thought and she told me, she didn’t just say well it’s really whatever you want. She was honest and gave me her opinion, which I really appreciated because during the middle of the project there are a lot of questions and things change and once you change one thing it affects other designs. And during all this she was pregnant, had her baby and still kept working.
Jon Guy who is the owner of the company hires subcontractors he knows work hard and are service orientated. He looks for perfection and leaves no stone unturned. The other thing I appreciated about Jon was how he manages to place the right people in the right job, they all were very good, relievable, and he would double check to be sure they did the work which he would approve of, the company really does have a never-ending drive for excellence and the ability to pull it all together is amazing.
This has been a great experience for our family and now we have a beautiful updated room which we use and added square footage to our home.
It is the middle of October 2018 and all is well!
Cheryl & John Mooney