The Sullivan Company, Inc.

Paul and his company completely remodeled my kitchen in my very old house in Charlestown. It was a difficult job in a very tight space and the end result was as good as it could possibly be.

High quality work. Truly professional. Courteous and pleasant. Reliable. Specialized crews (plumbing, masonry, plastering) all excellent. Original estimate unchanged.

From helping with our seasonal chores to building our magnificent carriage house, the Sullivan Companies have partnered with us for over 15 years on improving and maintaining our home. They’re professional, responsive and easy to work with. Highly recommended!

When it comes to home improvement, The Sullivan Company is simply the best. You won't find a company more professional, courteous and helpful during the process. Their work is just gorgeous! TSC has remodeled my home inside and out and it's a jaw dropping transformation!

I hired this company to fix the ice dam problems occurred in the winter 2014. The total amount I paid them is over $12,000 to fix 3 places: one area around a skylight, 2 ice dam problems (one is in a bedroom and the other in kitchen area) that damaged ceiling. Turned out the hiring s a big mistake. Jerry came for the estimation. He's a nice and honest guy and this gave me a feeling that I found the right company. The contract is formal too. Both of these gave me the wrong impression of the company. Looking back I think the biggest problem for this company is people come and go very quickly. For example there were altogether 5 or 6 guys working on my roof, not including people that worked on the ceiling and interior painting. The first one is Tom and he left for another company after a while, and last week it was Gary. Another problem is once my project started they kept pulling people away from my project. I didn't complain much about this when it happened thinking it's not easy to run a business like this and only if they do a good work I'm ok with it. But turned out all these caused a very very bad quality of their work. A third problem is the boss never come to inspect the work being done. See details below. The project started in Sep 2015, and finished in June 2016. Yes, it took about 8 months! The bad quality of their work and they kept pulling people away from my project all contributed to the long lasting of the project. Actually the project is not finished even now because the roof they had worked on still leaks. They just don’t come to fix it anymore. The leak in the bedroom happened right after they finished the roof "repair". It's the end of Sep 2015. I remember there was storm coming that weekend and the leak already washed off part of the ceiling in a rain the day before. It's after this leak Mr. Sullivan extended their original 1-year-warranty to 2 years so that I continue to pay them for their work. They did send somebody over trying to fix the leak, and eventually tore apart previous work and redo it in April 2016. But unfortunately the redo helped nothing but to make the leak even worse. Then Mr. Sullivan sent a roofer over to help (Mr. Sullivan calls “my roofer” in one of his emails. If the people that did the repair work of my roof are not his ”roofer" then who they are?). The roofer did minor change to the area where the Sullivan company had worked on. They added a flashing at the bottom of the valley and it helped preventing water from pouring along the window. Now you can see there is direct link between Sullivan company's work and the leak. Before their work there was no leak (I had only ice dam problem, never the leak otherwise I can't wait that long for them to fix it); redo of their previous work made the leak even worse; the roofer's work on their working area helped reduce the leak. But guess what weird thing happened after this? Mr. Sullivan wants me to pay the bill for him to hire his roofer to fix the problem caused by his repair work. I realized this months after the roofer's visit by receiving an email from the Sullivan company. From then on I emailed, texted, called Mr. Sullivan asking why I should be responsible for him to hire the roofer. Mr. Sullivan never explained it to me, just kept asking me to pay the bill. They not only did a bad work on the roof but interior work as well. On Oct 13, 2015 they tried to put plaster on the ceiling of both the bedroom and the kitchen area. The plaster fell off of the ceiling in both places a little while later, making mess on the floors in both the bedroom and kitchen area (see picture too). After Mr. Sullivan realized he can't fix the problem he started telling me I need a new roof and gave me a over $20000 proposal to replace the whole roof. Now he blames my roof being too old. And he's not keeping the 2-year-warranty either because in the contract it mentions they are not responsible for any "unforeseen" issues. Right, their unprofessionalism is really a big "unforeseen" issue. Their worker Gary spotted another leak on the family room ceiling that's right under a roof valley they repaired (see the attached picture of a cut valley) on Feb 21, 2017. Now there are altogether 3 places that have leaking problems, and all are under the area that they had worked on. Apparently “a failed roof” couldn’t explain why the leaking happened only in the area that they had worked on and not anywhere else. After they stopped come to help I found another roofer. They spotted couple of places that are not properly done by the Sullivan company and they are willing to fix it for me.

Our firm worked with The Sullivan Company on a challenging Master Bath/Master Bedroom renovation in Newton, MA. Paul Sullivan was personally and heavily involved in the design process, providing us and the client helpful resources, timely budget and cost review/comments and valuable input on the nitty gritty of construction details as the design was developed and finalized. During construction his lead carpenter was worth his weight in gold! Paul kept on top of the management of the project thru it's completion and final punch list, resulting in a very happy client! We look forward to working with The Sullivan Company on future projects. John Kelsey Wilson Kelsey Design

Our company Louis W. Mian, Inc. has worked with The Sullivan Company providing marble & granite for many years. They provide their clients with excellent service and a very high-level of quality on their projects. They have always been great to work with and really make a strong effort to communicate their clients end goals and objectives to us so we can work together and provide a quality project in the end. I would certainly recommend working with The Sullivan Company as a general contractor.

As a residential architect, I have a had the pleasure of working with Paul Sullivan and his fine company for more than ten years. Together, we have helped homeowners find the best planning solutions to meet their remodeling needs. TSC has a excellent reputation for fine work - no matter the size of the project and stand behind what they do. Paul always brings a positive attitude (and a sense of humor when needed) to a project - no matter how challenging. His sub-contractors are quite loyal and meet the deadlines required, and his ability to adhere an owners budget it amazing. For those reasons and more, many owners come back to them for additional projects, and refer Paul to others. Bill Powell, AIA William Powell Architect