J.A.C.K. Contracting LLC dba MACK LLC

Highly recomend this company, showed up on time, professional, will hire him again. He did electrical work for me. He gets 5 starts, also reasonably priced.

Avoid this contractor! In late Feb. 2022 I hired J.A.C.K. Contracting to paint an apartment, and install a new sink and dishwasher in a kitchen island where there previously was no dishwasher. I paid a 50% deposit, and was assured that this work would be done by my move-in date of June 6. I ordered paint right away, and Jeremy Murphy told me that they would get started painting in early March. He later changed his bid for the painting job, claiming I had given him incorrect measurements. (He had sent one of his own team members over to measure, but I really wanted to get this project going, so I agreed to the new bid.) I heard nothing for a while, and would email every few weeks just to say, “Hey–I’m moving into this apartment in early June–just want to stay on your radar.” I always got a reply within a few days that they would be starting soon–not to worry. This continued right up until the last week of May. When I sent an email saying “We’re moving in a week–these jobs need to be done immediately” Jeremy said I had told him our move-in date was in mid-July. I sent a registered letter and email asking for our deposit to be returned, which went unanswered for a week or so. It wasn’t until I filed a complaint with the Better Business Bureau that he contacted me and told me the date mix up was due to a secretary’s mistake. (I never communicated with a secretary, only Jeremy via email and phone.) He promised that they could paint after we moved in–moving our possessions, draping everything, etc. My husband and I had to leave town for a conference almost immediately after moving in, so I boarded our cats, and told Jeremy that the apartment would be unoccupied for four days, and he could get in and paint. He said that would work. We returned from the conference to find the painting was still in progress, so we had to stay someplace else for a week while they finished. When the crew left, they left trash bags in my yard, and ladders, scaffolding and other supplies on my deck for two weeks, and there were paint drips down the walls, speckles on our furniture and other belongings, and paint on the carpet and trim in some places. They used only ⅓ of the amount of paint Jeremy had told me to buy, but it had been purchased months earlier and I couldn’t return the extra (about $500 dollars’ worth of paint). After such a bad experience, we decided not to have him work on the kitchen island, and he has refused to return our deposit of $1300.

Jeremy was very prompt and professional. Did an excellent job and communication was excellent. I would recommend his services to anyone with a home project. I will be using his business in the future.