Pravada Floors

Absolutely horrible customer service! Put Canvas collection in one of our show homes and when we put down painters tape for protection during the finishing of the fireplace the tape tore off the coating of the flooring in multiple areas. The manufacturer Manuel clearly says painters tape can be used but doesn’t recommend letting it sit on for more than 24 hours. We had someone come from Pravda to look at the floors and they have done. Any little drop of water turns the flooring dark and is just completely absorbed into the wood. Even if wiped up immediately. They took a piece of flooring in and did their own “tests” and said there is no issue. We did the same “tests” and clearly there are issues. We told them we’d like a 3rd party to do the tests and they flat out refused. Not the type of integrity we believe in and will never use this manufacture again. It will cost nearly $20,000 from our pocket to replace.

terrible flooring from pravada. we ordered and installed 1100sf pure touch- iced mink and had nothing but problems. there was a weird buildup on the floor in streaks as you can see in the picture. the sales rep was so hard to get a hold of and had no real solutions. I finally got the manager on the phone after weeks of trying. The streaks ended up being paraffin wax used in the manufacturing process. the manager told me they would not help with cleaning this off or any solutions. we cant remove it and it looks terrible. All over the house. Be warned. We have been in business for 65 years and will not deal with pravada anymore. We have tossed their samples and will sell better quality with less imperfections.

We used Pravada Nude Roche engineered hardwood in a recent project and are extremely pleased. The wire brushing gives the floor a softness without looking overly rustic, and the finish is durable and forgiving. The flooring was installed directly onto unheated concrete, and it transformed the space from cold and nasty to warm and comfortable.

So very disappointed. First and foremost, be forewarned that the thickness of the top layer of wood in their engineered product may not be what you think. We were told 3mm by a local dealer (which can be refinished). But after the flooring arrived, the boxes indicated 2mm (which CANNOT be refinished). 3mm was the minimum thickness flooring we were going for because we wanted the option to refinish down the line. Supposedly about a year ago, their changed the line from 3mm to 2mm to stay price competitive. That's fine, but how Pravada handled the change ends up biting the consumer. The sample board at the local store we looked at was still 3mm, and Pravada's website does NOT list the thickness of the top layer of wood. The website (as of Sept 2017) lists all the other specs, but conveniently leaves out one of the most important specs - top layer thickness. Is Pravada trying to hide the fact that the engineered flooring is very thin? After numerous attempts, both by email and phone, I was told Pravada would not do anything for us. I wasn't even asking for thousands of dollars of compensation. All I was asking for was to be compensated with 20 feet of matching trim. Seems that once Pravada has earned your money, they could care less about customer service or that a customer was inadvertently or purposely duped. For the customer service I would give the review no stars. I only bumped it up to one star because we like the coloring and finish. But most times that I look at my floors, the thought that comes to mind, with a big sigh is, "It's only 2mm."

We are a design-build firm and we love specifying Pravada flooring on our projects. Pravada flooring is so beautiful and the finishes are perfect for Bay Area homes, especially the Artistique and Haute Couleur collections. We recently installed Artistique Duval in a whole-house remodel and this floor was one of the biggest wow factors in the home! We love it so much that we are installing it on our showroom floor.

We have worked with Pravada for over 10 years. They have beautiful floors, ecofriendly flooring, excellent service and competitive pricing. Our clients love the engineered wood and the laminate flooring. They are modern, up to date and have a wide selection to choose from. I would highly recommend anyone to have a look at the products

I went with the Brule from Pravada and it turned out amazing, really happy with how it matched up with all my furniture and that it performs perfect on my radiant heat.

As a developer and builder we have used the engineered hardwood in many of our homes and have found the clients have been very happy with the look & quality..., additionally so by the installers with the way it goes down.

As an interior designer, timeless elegance is important to me but equally important is high quality and excellent customer service. I am a huge fan of Pravada's product, I have used them in a large variety of projects over the years and have always had really happy clients. My favourite collection is their Haute Couleur french oak with the wire brushed finish as it's truly a stunning and durable floor and a definite design staple for us.

AAA Flooring has worked with Pravada Floors for over 10 years. We have nothing but good things to say about the people are Pravada Floors, and have thoroughly enjoyed doing business with them. We have used their products on countless jobs without any issues. The team at Pravada floors are professional, and are always willing to cooperate with us if any issues arise. We would highly recommend using Pravada floors for your renovation or next project.

We at Metrotown Floors + Interiors have been using Pravada flooring for many years. We have their laminate display and their hardwood display in our Burnaby showroom. They have competitive pricing and some beautiful products. They have a line of hardwood called the Antiques collection that is truly unique and beautiful. Their reps are always keeping us up to date on up and coming styles and sales!

We are a flooring sales and installation firm that has sold and installed Pravada on several occasions, and the results have always exceeded expectations. The products are outstanding--not just the visuals but the quality. Our installers enjoy working with their products, and that speaks volumes. They offer several different collections of engineered hardwood and laminates at varying price points to suit all tastes and budgets, and their sustainability and environmental practices are quite impressive.