Central Cooling & Heating

This company is a train wreck. After purchasing a house, I renewed the contract with this awful company that the prior owners had used. Their business model is to try to aggressively upsell you on expensive equipment that is easy to install so that they can pad their bottom line. When there is an issue that their technicians cannot understand or are not licensed to do work on, rather than explain that they are not familiar with it or are not licensed in it, they send out the salesman to sell you equipment you may or may not need. The house I bought had a lot of HVAC problems. I do not minimize that. And a lot of the problems involved the ductwork. But not one person from this travesty of a company even explored the ductwork or what might have been going on. The solution - buy new equipment. New equipment doesn't solve ductwork though. But since they are likely not licensed or not motivated to look into the problems when they can just have me purchase a new system, why would they make an effort? The low point for me with this atrocious company came when my air conditioner had stopped working due to a freon leak the week before a heat wave. I had an employee come out to look at it, and he was adamant that I should not waste any money putting in freon in a leaky system. In fact, he was in his truck prepared to drive away, leaving me with a system that was not cooling the house. Now why would the solution be to leave me without a working system? So I could buy a much more expensive system out of desperation, of course! Thankfully I ran outside before he left and told him to add some freon, which kept the system running long enough to get through the heat wave. I want to give the good workers their due. This disastrous company has some diligent workers whom I have had some great conversations with and who have actually tuned up my system or given me helpful advice. But I believe that is because they happen to be upstanding people. The business model of this dreadful company is to sell expensive equipment and sell it quickly. The other companies I have used recently are not like that. They explain what is needed in a thoughtful way, and no company worth its salt would ever leave a home without a working system. It defies belief that they would attempt to do that. The coda to the story is that I did end up needing new equipment. But it wasn't just new equipment. It was new ductwork as well. And I chose to use a company that I have a lot more respect for, where they explain different options and talk through how to solve problems rather than continue to insult your system and tell you that you need to spend big money instantly. Steer clear of this ripoff of a company. You will not regret it.

Thoroughly professional service. I have had two projects completed by CC&H - a whole house air conditioning installation and (in a different house) a heat pump serving a large addition. Also a new whole house AC in a friend's huge (5000 sq ft?) home. All three projects were superbly executed.

The people at CCH are extremely professional and thorough. We recently replaced our HVAC system with them and could not be happier!