Bethesda Systems

Donald Lococo Architects is a high end residential architecture firm and we have from time to time in the field occasioned with Bethesda Systems through referrals from high caliber interior designers and home owners. These introductions allowed us to first hand witness their expertise, diligence and attention to detail and now we regularly recommend Bethesda Systems to our clients for sound, media, lighting and security systems.

In January 2013, I hired Bethesda Systems to repair and program an installed residential Lutron Radio RA switch system. A service technician and sales consultant visited my home and the service technician successfully installed a replacement switch. The company's sales consultant committed to both order replacement parts and to provide a proposal to install and program the system. I did not receive the proposal and repeated attempts to contact the sales consultant were unsuccessful. I was compelled to hire an alternate contractor to complete the installation. In January 2014, nearly one year after the company's partial effort, I received an invoice for their earlier service. Efforts to remediate this matter were unsuccessful. I cannot recommend their services to other Bethesda consumers.

We recently moved and hired Bethesda Systems to outfit our home with an audio/visual network, lighting and remote control blinds. We were impressed from the onset with the professionalism of the team that came out to give us an estimate and equally impressed with the speed in which we received our proposal. Bethesda Systems took care of canceling our old services (including returning our old equipment) and starting fresh in our new home. They met every deadline that was promised. We had several different contractors in our home during the month of June and we can say, unequivocally, that the Bethesda Systems team was the most professional and most respectful of our home. They never entered our house without covering their shoes and never left our house without making sure that every single thing that they may have touched was exactly in place. The staff hired by Bethesda Systems is not only smart and knowledgable, but they are kind and helpful. We would recommend Bethesda Systems whole heartedly and we look forward to continuing our relationship with them in the future.

I've worked with many AV companies over the years and have been extremely impressed with the professional approach and follow through displayed by Bethesda Systems. They are on top of the latest technologies and share our commitment to quality customer service. I recommend them frequently and have completed numerous successful and complex projects with them.