Dial Security

As much as I love supporting local and family run businesses, sometimes it is better to pay more and have the resources, professionalism, and reliability that larger companies offer. I DO NOT RECOMMEND DIAL SECURITY TO ANYONE -- ESPECIALLY IF YOU RELY ON THEM TO PROTECT YOUR FAMILY AND HOME. (sorry for the all-caps) After having alarm monitoring services for over 5 years I had no choice but to cancel my service with Dial Security (DS). DS is a family run business, with many of the children having only mixed experience in security. I decided to finally cancel services and provided over a month of notice to Fallon Dundas (family member). At that time there was no mention of a premature termination fee. 21 days later, Blake Dundas (a family member, who graduated from high school just over 5 yard ago), mailed me an unsigned invoice for an early termination fee. I explained that no signatures/initials were signed on the contract agreeing to any fees, etc., but with his lack of business experience, all he could repeat is "...my hands are tied [ted] as the contractual obligations need to be fulfilled as the contract itself as a whole is binding..." I am guessing he recited language he learned in school. Blake then threatened to forward this to their legal department (probably mommy or daddy) to pursue legal action for final payment of the disputed $357.62. Not to worry, I have a real attorney. It is my understanding that their "central station". or monitoring center is not UL (underwriters laboratories). According to UL, being UL certified is an alarm company's "declaration that the alarm system equipment, installation, maintenance and service meet, and often exceed, minimum standard requirements. Being UL listed is an industry standard for monitoring centers around the country. I can recall the alarm going off in the middle of the night awaking my entire family, believing we had a home invasion. I walked through the house knowing the safety of my family was in immediate danger and our lives were at risk. Luckily, it was just a fallen sensor from a door, which activated the alarm (more about installation further down). What is perhaps even worse, is that the company we relied on for our safety and security wasn't there when we needed them; we never received a call from DS. Had there been an actual intruder, no help would have ever come and my family could have been hurt or worse. On other occasions, DS did call, but only after 10+ minutes. I recall speaking to a representative who called after an activated alarm; she explained, "... business alarms take priority over residential..." Hence why going with a larger company makes sense. Other times when DS called after an alarm, oftentimes they didn't ask for our code word (used to indicate we are safe). Completely unacceptable and a complete disregard to my safetly. Regarding the original installation - it was a sloppy, disorganized, unprofessional mess.

I’ve come to realize they treat their public with really unprofessional behavior. Had to go somewhere else. I recommend you do the same. Bad reviews on Yelp I imagine

I have know Dial security for the past 4 years this place is a very family friendly owned business. Not only do the owners make sure to ensure the safety of their customers but as well as their employees. Please do not be so ignorant to believe all these new lies and allegations from these social media youtube activists who take pleasure in trying to destroy and make false statements editing out the true facts of events that they go out of their way to try and provoke so that their scumbag followers and sheep in this world can view so that they may gain enough likes and publicity. I assure you that once you become a customer of Dial Security you will never have to look elsewhere for your security needs and safety assurance.

I am the manager fof a swim club in Ventura and on Friday, February 28th a homeless person was found sleeping in one of our shower rooms at 6:00am. He was asked to leave by a member who had to insist he leave. When the homeless person left he smashed the windshield on the members car. I decided we probably needed motion sensors in our shower rooms to be added to our outdoor system. I called Melissa Dundas in service and she was able to have someone out to install the motion sensors by 11:00am that morning. Great service! Thank you, Melissa!

Dial Security is a great company with incredible customer service. If you are looking for a state of the art security system with amazing features, Dial Security is the way to go. We had Dial Security install our Honeywell Alarm with Total Control and ZWave Thermostat. What an amazing product with features I never thought I would ever need, but now cannot live without. Our sales rep was knowledgeable, thorough, and very helpful. She listened to our needs and recommended some great solutions with no pressure or hassle. The team that came into install the product were respectful, efficient, and prompt. What a great experience!

Dial Security installed our Honeywell Alarm with Total Control and Z-Wave thermostat! Installation and service were top notch! I highly recommend both the service and the product. I love being able to control my alarm and thermostat from my iPhone!