SpaceCoast AV Communications
Cable Installation, Home Automation, Home Theater Installation, Outdoor Audio Installation, Outdoor Lighting Installation, Security Camera Installation, Surround Sound Installation, TV Installation
Cocoa, Cocoa Beach, Indialantic, Indian Harbour Beach, Melbourne, Melbourne Beach, Melbourne Village, Merritt Island, Palm Bay, Palm Shores, Patrick Afb, Rockledge, Satellite Beach, Sharpes, South Patrick Shores, Southwest Brevard Cnty, Titusville, West Melbourne
URC (Universal Remote Control) failed to support us during the Marty Sisson job. The customer did not allow us to return until the manufacturer, URC, provided a software fix. URC did provide us a technical support rep on Dec 15th to assist us in fixing the issues. Code was sent to URC for review. As of Jan 9th, we still had not heard back from the URC rep that was assigned to assist in debugging the software. We offered Mr. Sisson a refund on the control system equipment, His response was "No, our business is complete. We will handle this ourselves."
500 USD worth of URC products on a 6,500 USD AV installation has ruined what would have been another feather in our cap for a successful whole house audio and home theater system integration.
As the owner of SpaceCoast I take full responsibility for each any every job and take great care in performing an installation as if your home was mine. In this instance we were caught in a "catch 22", with no support from our manufacturer up against the Christmas and New Year's Holidays, needless to say the fault is still mine for not finding a resolution to the customers remote control problems.
The report of unprofessional behavior is a half truth, my worker suffers from a medical condition, type 1 diabetes, at 11:00 PM, after not eating for a time, he had a sugar imbalance which can cause irritability, that coupled with being up since 6 AM that morning did not make for a good situation.