Custom Homes, Home Remodeling, Multigenerational Homes, New Home Construction, Pool House Design & Construction, Project Management, Detached Garage Design & Construction
Carrollton, Chesapeake, Norfolk, Portsmouth, Smithfield, Suffolk, Virginia Beach
Chip Iuliano has been honored with hundreds of awards throughout his building career, including Best Craftsmanship and Best in Show.
ABT Custom Homes followed through with Lumber Liquidators on the claim. Lumber Liquidators hired a third party inspector to give an independent report. His findings. were that the humidity levels under the house were normal as well as the moisture content of the framing lumber for the floor. However, it was noted that the plywood underlayment had too high of a moisture content which was causing issues with the hardwood flooring.
ABT then contacted 84 Lumber, the supplier of the plywood. 84 Lumber put ABT in contact with the technical representative of Georgia Pacific, the manufacturer of the Dry Ply plywood subfloor. The Georgia Pacific representative found that the moisture reading from the third party inspector recorded was impossible for two reasons: 1) The resins used in manufacturing the Dry Ply can't be tested for moisture content by conventional moisture detecting devices. 2) The plywood could not possibly have that high of a moisture content when applied to framing lumber with a 12% moisture content.
ABT was then caught between two giant companies that disagreed about the cause of the hardwood floor issue. At that time, the homeowner was told that ABT would not be able to 'go it alone' against the two large corporations. On the advice from ABT's insurance agent, It was stated to the homeowner that they file suit against ABT Custom Homes so in turn, Nationwide would have no choice but to represent ABT in settling the claim between Lumber Liquidators and Georgia Pacific. It was the only solution to get representation to resolve the dispute on what the actual problem was that existed and created the flooring issue.
ABT has been building homes for over thirty years. We take great pride in delivering quality homes and satisfied customers. We regret this issue and feel we have tried to resolve it fairly.