Custom Homes, Real Estate, Land Development , Over 50 home plans
Big Bend, Brookfield, Delafield, Dousman, Eagle, Genesee Depot, Menomonee Falls, Mukwonago, Muskego, New Berlin, North Lake, North Prairie, Pewaukee, Potter Lake, Tichigan, Wales, Waukesha, Wind Lake
2016 People`s Choice Award Winner•2016 Best Website Design & Overall Advertising Campaign•2015 and 2016 Top Choice Award Winner•2016 Best of House Service•2015 Badger Craftsman Award•2014 WBA Rising Start Award Winner•2011 People`s Choice Award Winner•1996 Builder of the Year•
Sorry you were disappointed in our service, we are surprised to see this review. You have a beautiful home that we are proud of. At your closing you indicated to our staff you were satisfied with us.
You brought to us very challenging home site that required multiple County approvals, grade changes, and additional time before we could start the project. During this extensive period of approvals, the materials on your home increased in cost by over $15,000 and in order to keep you a happy customer we did not pass any of those charges on to you even though we were contractually allowed to.
Our site manager Jim was in weekly contact with you as well as updated your home on our online system with photos, and up to date schedules as well as responded timely to any questions or concerns you had during the build. We were not notified of any customer service concerns during your build, and if we had been made aware of them we could have been proactive and addressed them with you. If you have further concerns please feel free to contact us directly to share them with us so we may address them and improve.