6215 Frank Ave NW
North Canton, OH 44720
Concrete Construction, Custom Homes, Drafting, Energy-Efficient Homes, Green Building, House Plans, New Home Construction, Sustainable Design, Universal Design
Akron, Barberton, Canal Fulton, Canton, Clinton, Genoa, Green, Greensburg, Greentown, Hartville, Hills and Dales, Lakemore, Louisville, Manchester, Massillon, Meyers Lake, Middlebranch, Mogadore, New Franklin, North Canton, Perry Heights, Portage Lakes, Richville, Uniontown, Cuyahoga Falls, Medina, Richfield, Seville, Lodi, Wadsworth, Doylestown, Green, Jackson, Copley, Ravenna, Nort
2016 DOE Housing Innovation Award, 2016 BIA Home of the Year Award, 2015 BIA Home of the Year Award, 2015 Envision First Place, 2013 Envision First Place,2012 Envision First Place, 2011 Envision First Place
We are sorry that you feel this way. As far as warranty the industry standard that the average homeowner has 5-10 warranty calls within our 1 year warranty. At Charis Homes, we keep accurate records of our warranty check-ups and according to our system, we have sent employees and sub-contractors to your house to resolve the 83 items you enter into our co-construct. There are only 3 remaining issues. The flooring “issue” was not an issue upon move in according to the receipt copy you signed at your Welcome Home tour However, it has been inspected by us, our flooring installer, the manufacturer of the hard wood and a 3rd party inspector with the outcome being the damage to the flooring was caused by something spilled on or a cleaning product applied to the flooring well after the homeowner moved in. We will warranty defects, but not damage caused after move in. The stucco issue we are still working on resolving. Unfortunately, our weather this year has not allowed us enough dry days to fix this yet. We explained that your HVAC duct work will not be completely silent as it is a mechanical system that expands and contracts as heated and cooled air flows throughout the system. Overall, the house that we provided you with meets and exceeds ALL building codes and standards required by the state of Ohio. At Charis Homes, we even adhere to the higher building codes because we are an Energy Star Partner even though the state of Ohio only requires builders to adhere to the 2009 I.E.E.C. building code. As far as not having access to Co-construct, all homes are moved to archive status outside of one year. It doesn't mean we are not willing to resolve issues outside of that, which is why we are working on resolving the stucco problem. We provide products and systems that have long warranties (25 years plus) through the manufacturer. You received a homeowner manual upon move-in the lists the proper parties to contact should you have any other warranty issues. Not to say that we are not willing to help with actual issues, as we have had homeowners in their homes for over 5 years that we have willingly assisted with warranty items. We feel we provided you’re a beautiful energy efficient, custom home with only one remaining item to be corrected that we are working on. We do appreciate you choosing Charis as your builder of choice and do hope we can come to a realistic resolution to solve this matter. We will continue to be in contact regarding the repair of the stucco.
The Charis Homes Team
Thanks again, The Charis Team
Sincerely, The Charis Team
The Charis Homes Team
We have received your review and would like to address the issues you raised to our dual satisfaction. First, we would like you to remind you that the Charis Homes warranty process is available for your use to notify us of problems with appliances and cosmetic issues covered under your home warranty. Please also note that if we are unaware of faults or issues, we are unable to address them in a timely and efficient manner.
Second, in regard to your complaint about the use of flat paint on your interior walls, per the Sherwin Williams website flat paint, “helps hide blemishes… cleans easily with a damp sponge… is ideal for adult bedroom, dining rooms, formal living rooms, and ceilings…” https://www.sherwin-williams.com/homeowners/ask-sherwin-williams/painting/interior-painting-how-tos/interior-planning/sw-article-dir-selectingafinis.html Notification of the type of paint to be used in your home was made available to you throughout the planning and building process. It is also clearly indicated in the Charis Homes general specifications (Section 21/pg.13).
Lastly, with regard to the delay in you being able to take possession of your home, there were several factors that led to the extended construction timeline. The majority of the time delay was caused by issues that were outside of Charis Homes’ sphere of influence. However, our project manager and office staff remained diligent in contacting all concerned parties, and in documenting what caused all delays. This is something that was viewable to you on the Charis Homes online customer portal.
In conclusion, while we regret that you seem unsatisfied by our attention to detail, we hope that we are able to address your warranty issues in the appropriate time period, and that you enjoy your home for many years to come.
The Charis Homes Team