Covington Homes

Thank you so much for the great feedback. We are thrilled that you are enjoying your Covington Home! And we are happy that you are satisfied with our communication and quality and so much more.

Dear Sonja, thank you very much for the positive feedback and wonderful compliments! We are so very happy for you that you were enjoying your beautiful home. And we are glad to hear that you were being well taken care of. We are grateful to have you as part of our Covington community!

Thank you so much for the kind words! And thank you for the great compliments! We are glad that you see how much our staff cares. And we are happy you are impressed with our quality. And we are truly honored to be able to make a difference for our community.

We are truly honored by your recommendation and grateful for your kind words and compliments! We are glad that your project turned out so wonderfully well. And we are also glad that you recognize the quality of craftsmanship and the fantastic people we have building our homes.

Dear Mrs. Reeves,
You have made statements both verbally and in writing that it is your intention to cause harm to Covington Homes by posting harmful ‘reviews’ if you do not receive a payment for something that is not owing under the Contract. Demanding that our company pay you a certain amount of money in exchange for not proceeding with negative reviews is not acceptable behavior, and has a legal definition. If you believe there is a dispute that needs to be resolved, then there is a way to seek resolution as outlined in the contract. However, Covington Homes has not breached the contract, nor has failed to perform. And Covington Homes has delivered for you a beautiful new home.

Ownership has the utmost confidence and faith in our management and employee's abilities to communicate with you effectively and to address your concerns. Ms. Martin has done an effective job thus far communicating to ownership your concerns and your frustrations. From what we have read in your written statements you believe you were told something other than what Covington Homes has communicated to you both verbally and in writing, and in the Real Estate Purchase and Sale agreement. Covington Homes is not making any claim regarding what you believe to be what you think you have heard, Covington Homes is notifying you that our timelines and standard of performance are spelled out in the Contract documents. And it is always our intention to abide by the Contract and perform per the Contract.

Covington Homes communicates to our buyers current estimated build times from permit, and then relies on our buyers to make informed decisions accordingly. Covington Homes treats all of our customers consistently and with the same level of care and consideration, regardless of price point or situation. And Covington Homes does not go outside of its contracts with our buyers.

If there was a conversation had between you and one of our employees that you feel was had incorrectly, you have our apology - as our team knows what the contract clearly specifies, what our standards of performance are, and what our company policies and protocols are. However, no commitments were made by Covington Homes of a guaranteed build time. That is nowhere to be found in our contract documents, and has never been a policy of Covington Homes. In fact, Covington Homes has been consistent over the years in clearly explaining that we do not guarantee build times, and we do not set close dates until after drywall (that is why it is specified in our contract). And we have been consistent in updating our estimated build timelines bi-annually (and even quarterly) as changes and variations in the labor, materials, and commodities markets emerge- please reference the attached you signed acknowledging this. Covington Homes has likewise been consistent in communicating with our buyers when we experience such unforeseen circumstances (also spelled out and included in section 11 of the General Contract Provisions) when they happen.

We understand that building a new home can be stressful, and in particular building a new home in 2020 during a global pandemic- even more so. And regardless of the few weeks delay, Covington Homes has been able to build for you and deliver to you a new home that will stand the test of time. It is most fortunate that this has been the case and that the construction of the new home we are building for you was allowed to proceed forward during this pandemic (since construction and infrastructure was determined essential). And regardless of the challenges that Covington Homes (and ALL builders) continue to face as a result of the pandemic, build times have not been extremely far off from the estimated projections. While I can appreciate that we ALL are growing weary of COVID-19 as an ‘excuse’ for what is happening in the world today, it is still unfortunately with us and not going away anytime soon. The sooner the better, but we cannot control that. The home we built for you was put on as fast a track schedule as possible given our limitations, and special attention was paid to the construction of the home.

Our construction team and our trade partners are worked diligently to ensure that the home we built for you was completed with the same level of quality and attention to detail that we provide all of our customers. The home was punched, a QA Walk performed prior to your homeowner orientation, and you were provided a sneak peak prior to the closing. Our customer care team will ensure that any warranty items will be addressed as promptly as possible. NOTE that we are still catching up with our warranty backlog due to the shutdown in March and April and beginning of May from COVID-19. However, you will receive prompt communication if you have any requests.

Sincerely, The Covington Team

Thank you so much Jessica for yoru kind words. We are truly sorry to see you leave our wonderful Covington Homes community of Wildwood Ridge. But we are happy for you as you embark on this next chapter of your life. We are glad that you had such a wonderful experience and truly appreciate your trust in us throughout the build process and the warranty and beyond. You will truly be missed! Please keep in touch with us, as we would love to hear how you are doing!
Sincerely,
Grace Covington and the Covington Homes Team

HI Mary Jo. Thank you SO much for your kind words. We truly enjoyed working with you and your clients in Banning Lewis Ranch. We look forward to seeing you at our next Covington events!!
Grace C