Gehan Homes

The signing process should have been our first clue. Now that we are in the home, it’s a nightmare. No insulation period. The fact that my husband can sit on the back porch and I can hear their conversations in the kitchen clear as day as if they are sitting next to me is like... WOW... insulation anyone? Because there is No such thing here... walked the home with the builder and they didn’t even fix the visible seams on the drywall. An absolute nightmare and with what we got I’d go so far as to say we were raped with what we had to finance for this place. It’s not even worth 100k. You better think twice, save yourself the money.

If you’re looking to purchase or build a new home, save yourself the headache and avoid Gehan homes. The biggest issue we are facing is with the framing of our home. Our upstairs game room is bouncy and furniture actually moves in certain spots of the room when walking across it. The garage is directly below and you can hear so much rattling when someone is upstairs walking. Even the laundry room door shakes! Gehan refuses to admit a problem. They sent a framer out to assess the situation. His words were “no squeak, no problem.” Then the framing boss even came and said they could try putting blocking in to fix the issue (which is something our inspector had noted was lacking). So the framing boss actually acknowledged the issue. We agreed with the suggested fix but then the Gehan warranty representative said Gehan would not fix the issue. We contacted a framing company to check things out. They said there is a significant bounce in the room and when shown the pictures of the framing prior to the home’s completion they said the floor joists were spaced too far apart for the span of the room (again a lack of support noted by our inspector). They went in the garage as my husband walked across the game room floor. They said the ceiling was rattling and the drywall won’t last long if this issue isn’t corrected. We also noticed the same issue in our upstairs primary bedroom. The framing company said the floor joists were spaced too far apart for the span of this room as well. Another framing company told us that they spoke with a few inspectors and they said to contact the builders about the issue because it revolves around the structure of the house. This is a costly repair that we shouldn’t have to pay for. We haven’t even been in our house for 5 months yet. This is an issue caused by the builder and Gehan needs to take responsibility and correct their mistakes. The warranty is a complete joke. Gehan has tried to get out of fixing almost everything we’ve requested. On closing day we went to the house to clean. We found chips in a few tiles. We were told this isn’t warrantable because Gehan can’t be sure that we didn’t cause the damage ourselves. Yet they had someone out to look at the tiles and we were told that they could be fixed no problem. The next day we were told by the Gehan warranty representative that they won’t fix it. We also found scratches in the kitchen granite countertops. We simply wanted someone to look at them to determine if they would pose more of a problem in the future. Gehan refused. It’s interesting that another Gehan home owner on my street had tile and granite issues fixed only 3 weeks after moving in, yet we were told these items aren’t warrantable. There were other things too but I was limited in how much I could post.

If you asked me to define my experience with Gehan homes I would be able to in one word, nightmare! This process has been nothing but disappointing. It seems that with every turn there is something more shocking then the next! First, the designer that works for the builder did not choose the options we asked for in the final contract of our new home build. We did not immediately catch the wrong mortar choice for our home in the contract. When we asked for the buff mortar we had initially chosen for our brick to be used instead of the gray mortar in the contract, they said sorry you signed the contract there is nothing we can do. We even offered to pay the extra fee, but apparently pleasing the home owner is not the main concern of this builder! After explaining our disappointment with the sales agent, I can definitely attest to the lack of enthusiam that was previously described, we have now been ignored, with the sales agent refusing to even send us weekly updates on our new build. The disaster continues, the side paneling and gutters that had been chosen on the house do not match, which was a recommendation by their designer by the way, and we are not happy campers!!! I know this builder was chosen as "Builder of the Year", however, I feel as though the builder of the year should care about the disappointment of their customers! My advice to all of you would be to look elsewhere!!! Find a company that is more forthcoming with the true nature of their business!

Half way thru our new build. Biggest mistake I’ve ever made choosing Gehan. We should have known from the first week signing the contract. Mistakes during construction starting with just the foundation. How is that possible. Then with framing again. Guess they don’t go off the plans they were given. Don’t get me started with the so called “superintendent”. Gehan needs to pay me a salary for having to go in weekly and tell them how to build my house per the blueprints, because obviously none of them can. And of course, can’t make the customer happy, won’t let us out of contract, and just tell you that YOU WILL close whether the house is correct or not on time. Or we will change you $100 a day till we do. If it’s not right, too bad. We will fix it later. I have no idea how these guys got builder of the year.

Robert in Pearland, TX was very helpful in purchasing our new Gehan home. In the middle of the COVID-19 pandemic they worked with us to close on time and were very helpful during the closing process. We have lived in our home for over 6 months now and are very happy with our purchase. Thank you Robert!!

I love my new home and it was build so fast. Aside from minor issues that they took care of before closing, everything was perfect. The process was clear and easy, even for a first time home owner like me. Would recommend them to all my friends and family.

Responsive and helpful construction manager and staff. They were patient with all questions and made the process easy, even after I moved in. I've had no problems with my new home, and am very happy with it and with Gehan.

Robert Olvera, sales guy and Daniel Flores builder manager did an excellent job taking care of all of our questions and all details of our new home.

Sales staff was amazing, especially Robert Olveda. I would definitely recommend working with Robert and Gehan Homes to all my friends.

We love our Gehan home! Everything was perfect from the beginning to end. Robert in the sales office was very professional and answered all of our many questions. The process was seamless. Thank you Robert and the rest of the Gehan team for our dream home!

Robert was great to work with in building our forever home. We had lots of questions and he made himself available to answer them all.

Toba was awesome was always available to answer all our question and walk us through a smooth process every step of the way. Couldn’t be more happy with our new home. Everything we wanted. I will always recommend Gehan homes and definitely purchase another home for now on.