Home Additions, Home Extensions, Home Remodeling, New Home Construction, Custom Homes, Remodeling
Auburn, Auburn University, Loachapoka, Opelika, Valley, Dadeville, Lake Martin, Montgomery, Phenix City, Columbus
Angie's List Super Service Award "A" rating with the BBB Simonton Preferred Installer HBAA 60th Anniversary
We agree that the project turned out amazing. Everything this client asked for was completed in a satisfactory manor and on time. We love these custom remodel projects, especially on older houses. More importantly, we love building relationships with homeowners in the community. The people are why we do what we do and that is why this review saddens us so much.
We did this job "cost plus," meaning that the client would be charged for labor and materials plus a margin on top. We communicated from the very beginning that they were wanting a lot of work done to a really old house, and advised that it was possible to get within their budget only if there was a conscious effort to stay within the scope and finishes suggested. The client came down for a selection meeting and chose to upgrade the windows, a $9K upgrade right off the bat. There were several decisions throughout the process that were similar in that they were given several options that would either reduce the estimated price or stay in line with the estimated cost, but they elected to spend over their initial budget.
As far as not being able to provide receipts, that is not at all accurate. In fact, this client was given the opportunity to come to the office and go through their entire file to essentially audit us and the job. They chose not to take us up on this offer because they didn't want to agree to accept any additional charges if there was an error in their favor where they were initially undercharged. That is how a "cost plus" job works - we bill for the work that is preformed, nothing more, nothing less. The unfortunate thing about this situation is that our client has a house that is something to be proud of, done by a contractor who cares and charges as fairly as any project can be billed.
I have to believe that the problems this homeowner had with us stemmed from the fact that they chose to go over budget on their project. We had warned them about cost throughout the process and had very little issues with the job until it came time to pay. They lived in the house for over 6 weeks without paying us the final draw of over $60k (over 1/3 of the total). When they first moved in (on time), they were in love with the project. It wasn't until they had to pay that they had an issue.
In the end, these are exactly the types of projects we excel in and we've had had great success and customer satisfaction throughout the years.
Thank you for taking the time to write a review. We're glad that you feel we did a good job on the project. We never want any of our customers to feel that they have been treated unfairly or overcharged. We are confident that the work was done at a fair rate and was agreed upon prior to completion.