Keystone Custom Builders, Inc.

Thank you so much for entrusting Keystone Custom Builders with the privilege of building your Home. It’s a privilege we don’t take lightly. You were amazing clients to work with and we have all enjoyed getting to know you through the process. Welcome Home!

Thank you so much for trusting Keystone Custom Builders, Inc. with your expansion! Ariel Clinical Services performs such a valuable service to so many individuals and families in the community, that it is an honor to be involved in your growth. Thank you to all at Ariel for what you do! Everyone at Ariel, especially Becky and Grace, have been an absolute pleasure to work with. Thank you for the opportunity to earn your trust and thank you for your continued business.

Drury's, thank you for your kind review, we truly appreciate it. Every construction project has its challenges, and we are thankful that each time one arose, you addressed it with our team with a level head and decisive heart. We truly enjoyed getting to work with you and getting to know you through the process. We look forward to continuing to stand behind our work and take care of any construction needs you may have in the years to come.

Jarred Eddy, the Owner of Keystone Custom Builders, spoke to this client over the phone on 1/5/16 at 11:14 AM, at which point the client expressed dissatisfaction in the products and services he had received. Jarred offered to meet with the client at the clients earliest convenience in order to resolve any complaints he had, and encouraged him to send a list of items that the client felt needed correction so that the proper personnel could be organized to take care of said issues. The client said that due to the sensitive nature of the business he conducts, no tradesmen could enter the house. The client never sent a list and never contacted the Owner of Keystone Custom Builders following that phone conversation.
On February 29, 2016, Carrie Frazier, Keystone Custom Builders Office Manager, arranged to meet with this client and perform a walk through to compile a list of the complaints that the client had. On that same day, Monday February 29th at 2:40 pm, the client was then emailed the list generated by Keystone as a result of that walk through, with this direction:
"Xxxxx,

Thank you for meeting with me today. I know you are busy so I do appreciate the opportunity to review the punch list for your home. I have attached a copy for your review. Feel free to add or edit as you see fit.

Please return a signed and dated copy at your soonest for my records. Let me know if there is anything else I can do for you.

I have also attached a picture of the office walls prior to Keystone Custom Builders painting them.

Have a good rest of the day.

Carrie Frazier"

That punch list and work order was never signed by the client and we never have heard from that client since...until now.
Even though it has been over a year and two months since the work was completed, if this client would like Keystone Custom Builders to still resolve any complaints, Please call the Owner Jarred Eddy at 970-243-9428 ext 2, and he would be happy to meet with you in person to help resolve your complaints.