Meritage Homes

Unfortunately, I am one of the many that appear to be disappointed with a meritage home. I, also, have had repeated broken promises and ignored emails. I have reported warranty issues and have had some repaired but certainly not all. We have been through 3 customer care reps in 1 year and not a single one has completed all the warranty issues. My year is now up and I feel as though my concerns have been purposely missed. The bathtub in the guest bathroom contained rust which was missed on our 7 day inspection because it’s infrequently used. This claim was denied due to hard water. Hard water in a bathtub that isn’t being used causes rust? This still has not been fixed. The stair rail is coming loose from the wall. Our most recent appointment for warranty work was supposed to have fixed this. Instead we were given the run a round. Drywall should fix this, drywall says paint, paint says carpenter. Carpenter has not came and repeated emails to customer care rep are being ignored. How does a brand new house have this many issues?

I have had several significant problems with my home and the warranty Meritage provides is useless. The warranty rep readily agreed that my home's issues needed to be fixed but it's been nothing but broken promises and ignored phone calls ever since. On top of that, the finishing work on the house is of a very low quality. The texture on the interior walls is a mess, stucco is wavy and uneven, the tile floors were covered in glue and paint. I wish I had never bought this house.

Building a home with Meritage was a big mistake. They tell you anything you want to hear during the building process. But after you move in you find so many things wrong and they don't stand by their work. 1. Huge decorative poured concrete pieces under each window are FALLING OFF. This could kill someone. 2. They built a shower wrong, which leaked and led to mold and a $15K reconstruction on my dime. 3. Nails are popping out of the drywall EVERYWHERE, as are multiple cracks in ceilings and wall. 4. We had a fire in our electrical box because it was wired wrong. 5. We then found out that inside a light switch the wires were doubled up to operate lights on two different circuits, also a fire hazard. To correct it, one of the circuits now does not work independently and works two different lights together, which is not how they are supposed to be and looks ridiculous. But they didn't run enough switches for the lights they put in, so we are screwed. 6. A pinhole leak in the PEX tubing caused a huge flood and ceiling collapse. 7. The two AC units were wired wrong, swapped for the wrong upstairs/downstairs and therefore wrong loads and not cooling correctly. 8. Crooked drywall so when you paint the walls you can see where the ceiling is bowed; also a problem when we tiled the new shower because the tile did not sit flush against the crooked ceiling. FOR NONE OF THESE THINGS WILL MERITAGE TAKE RESPONSIBILITY AND FIX. SO MUCH MORE TO SAY BUT THEY DON'T PROVIDE ENOUGH ROOM

My name is shelton and I brought one of your homes about five years ago, and to anyone who can read this please don’t buy one because it is put together by cheap products and cheap labor. Who ever built this house did not have any standards on American building. So please run away from them not walk but run.

Great new community in Commerce City. Excited about the floor plan and finished in my new Meritage home and neighborhood.

I would give Meritage zero stars if I could. They have had to redo my $18,000 floors because they did it wrong the first time and now they are fixing ALL THREE BATHROOM SHOWERS for the SECOND TIME! Not only that, I am left with a mess and no showers after THREE DAYS or fixing the issue. DO NOT BUY FROM THIS COMPANY. They do not care about the homeowner and will leave you with major problems. I have owned this home for TWO YEARS now

We have worked with Meritage Homes as a valued trade partner for close to a decade now. They are a great company who builds a high quality product and cares about their customers. We would highly recommend them. Thank you Meritage Homes! We look forward to many years to come.

They don’t even honor a written down promise! There are tons of articles warning against trusting a builder’s oral promise. Hardly would anyone expect a builder to break a written promise. But this is exactly my experience with Meritage Homes. Meritage Homes promised to build two units of HVAC. After they mistakenly installed a single-unit system, they refused to replace it with the right system as promised. I ordered to build a new house with Meritage Homes at Oviedo Gardens in January 2017. Before signing the contract, I asked the sales associate how many HVAC units there will be for the two-floor house. She checked the plan and confirmed through email that there will be two. Satisfied with the answer, I chose the model and paid the deposit. However, Meritage Homes mistakenly installed a single-unit damper HVAC instead of the promised two units. I researched and found that damper systems are far worse than two-unit systems except that the damper systems are cheaper to build and install. I brought up the issue to the construction manager and the sales associates. They told me that their company forgot to synchronize the plans the construction team and the sales team use, and the two teams end up using different plans. They admitted it was Meritage Home's fault and believed their company would replace the wrong system with the right one. However the Orlando division rejected the switch. Joe, VP of operations, came up with all kinds of funny excuses to reject the replacement. Because of word limit, I have no space to write down all the funny reasons he provided. I felt shocked by the Orlando division’s arrogance and unprofessionalism. I’ve been looking for ways to sue Meritage Homes but under the current legal system, there is really nothing a house buyer can do to protect himself, not even with a written promise or contract. All I can do is to warn future buyers about Meritage Homes. I think the problem lies in their corporate culture, which definitely doesn’t put customers’ interest first. I doubt those people even care about the company’s reputation or long-term profit. Whenever issues emerged, their first response is to play hawkish on customers. They seemed to believe that all customers would concede sooner or later. Sometimes they wouldn’t hesitate to lie to customers to avoid trouble. Speaking of lies, here’s another example. The side width of the countertop of my kitchen island is 7 inches shorter than that of the countertop in the inventory house. To make sure the inventory house should be right, I checked Meritage Homes’ promotion house of the same model on YouTube, which has the same size of countertop as the inventory house. The overhang of my countertop is so small that the person who sits on the chair by the kitchen island would have no room for legs. I reported the issue to the construction manager. He replied the inventory house was wrong and mine was correct. I asked for the plan. He sent it to me and the plan almost perfectly matches the inventory house. He threatened that if I continued to complain, he’d lift my countertop and cut the width even shorter than before. Up till now, Meritage Homes still insisted that my countertop is the only one that’s correct. It seems that the plan is wrong because it doesn’t not matching my countertop. Find attached the comparison photos. The building process has been a nightmare. As far as I know, the sod company has come five times but a big part of lawn is still bare. Each time, the sod company failed to bring enough sods. I asked sod workers why. They said they brought what the builder estimated to need. No need to say how much waste is involved. If Meritage Homes really wants to save money, they should improve building management rather than miss a HVAC, cut corners on countertops or lie to customers.

Purchased my new Meritage home in Gilbert AZ last August and have had a ton of issues due to extremely poor workmanship. Apparently the construction business is so strong in the valley that Meritage allows their trades to get paid, piece meal. The laborers slap the house together to the absolute minimum standard and get paid, it is up to the home owner to find the problem and have it resolved via the warranty clause in the contract. 8 months later and I am still dealing with orientation repairs. This issue is most likely not isolated, I see vendor trucks all over my neighborhood. I hope that this information helps the next individual make a more informed decision about purchasing a Meritage home.

Had the pleasure of collaborating with these folks. They were very professional and managed the project well. The client was very pleased and it all came together well in the end, as envisioned.

Buyer beware of Meritage Homes in the Raleigh, NC area. They are not equipped to keep up with the demand, and it is manifesting itself in delays, poor quality, poor communication, poor customer service, and unhappy customers. We had a contract to build a home with Meritage in Durham, NC. Delays, mistakes, poor quality, communication problems, and lack of experienced construction management started from the very beginning. After we signed our contract, it took three months for Meritage to break ground on our lot. During this time, we received no updates and had to persistently inquire to get any information. At first Meritage avoided our inquiries and we couldn't get any information about reasons for the delay, and then the reasons for the delay kept changing, and some of the reasons given were lies. When Meritage did finally start we had all kinds of problems: concrete slab problems, framing problems, electrical outlets in wrong location, HVAC vents in wrong location, brick columns on front porch not straight, walls not straight, trim not straight, bad fireplace stone installation, mistake pouring concrete driveway - the list goes on and on. We requested meetings with Meritage about problems several times, and none of our requests were granted or even acknowledged. We had a real estate agent representing us, and he couldn't get Meritage's attention either. He told Meritage several times that there were problems and that we were not happy, and Meritage ignored him also. Meritage's lack of interest was frustrating and baffling. Meritage's modus operandi appears to be to ignore the customer as long as it can and then if pressed either claim ignorance about the problem or say that there is no problem. There were also several times where we were told something would be done and it was not, and we were not told why. Meritage lost their credibility and broke our trust early, and it only got worse. The communication and coordination between Sales and Construction appeared non-existent. There were many, many times where we asked our Sales associate, who was supposed to be our prmary contact for questions, something about our house and he either did not respond or did not have the information we needed. It definitely seemed to us and our agent that Sales was not getting the information it needed from Construction. It was a typical example of the right hand not knowing what the left hand was doing. One contributing factor to the problems we experienced was that Meritage changed our construction manager, with no transition or handoff (even though our agent suggested a meeting), at a critical time in the process. Things went downhill after that. Several things which were discussed with the previous construction manager were missed or done incorrectly. Our new construction manager was inexperienced, appeared overwhelmed and not knowledgeable about our house, and was not present much at our job site. We and our agent felt that our construction manager was not giving our house enough attention and was not walking it like he should. The problems piled up to the point where we decided we could not close because Meritage was not fixing anything and we did not have confidence in the quality of the home. If there were that many problems we knew about, how many problems were there that we didn't know about? The final product was as flawed as their processes and communication. We informed Meritage that we would not be closing, and only THEN they decided they wanted to meet with us. We met with management (Director of Sales and Director of Construction). They claimed they had not heard about any of the problems. They admitted they had problems with their internal processes and with their staffing and with our construction manager being inexperienced, overloaded, and insufficiently trained. They admitted they were having trouble keeping up with demand. They agreed that our concerns were valid and reasonable. They offered to "look into" the problems but could not commit to fixing them. We politely asked for a refund of our $11,000+ deposit, and they refused. We also had issues getting a closing date from Meritage and Meritage's in-house mortgage company, MTH. When we got to the point where we should have received a closing date, we did not have a closing date. We went several weeks past the point where the builder should have provided a closing date - the mortgage company even told us that it was strange that we did not have a closing date by that point. When we asked our Sales associate about a closing date, he told us he had nothing to do with the closing date and passed us off on the mortgage company. The mortgage company passed us off on Meritage. Not getting a closing date for so long and so late in the process made it difficult for us to lock a mortgage rate and resulted in us getting a higher rate than we should have. We know Meritage can easily sell the house for at least $10,000 more than our contract price. They raised the base price on our model $9,000 shortly after we signed our contract. Meritage should not be able to keep the profits from selling our home AND keep our deposit. Falling back on what the contract says about the deposit is not reasonable, fair, or acceptable given a) Meritage did not fulfill the terms and conditions of the contract b) all of the attempts that we made to get Meritage's attention about problems fell on deaf ears and c) everything that Meritage put us through. We forwarded our request to the Division President in Raleigh but have not heard back.