Meritage Homes

My Meritage home was built in 2012, and we’ve lived in it since 2016 with no issues. I’ve experienced wonderful, prompt customer service and am really impressed with the home features! The thick, insulated walls are unreal - we save so much on heating/cooling!

Is the worst experience of buying a home they don’t give us what they tell us what supposed to come on the package And they take forever to came and fix think on the one year guarantee if you ask me if I’ll buy a home with them never again for the stars I I’ll put 0.00000000

We were so excited to purchase a new build from Meritage Homes and couldn’t wait to start the build of our dream home. This has been a disaster from day one! We signed in Dec 2020, and work really didn’t get started until March. Kyle, our sales point of contact informed us we would get weekly updates on the build process and ensured us we had the best Construction Manager they had to offer (of course we do!). We meet Jesse, he informed us the anticipated close date would be end of Aug, but he would try his best to hit July. The weekly emails started off with just enough information to make us want more. I was very thankful, polite, and was looking forward to weekly emails. As the project moved on, we flew through ground prep, framing, plumbing, rough electric, etc. I thought wow this project is really moving! That is when the whole project halted for 3 MONTHS!!! The project had failed framing and plumbing inspections. The weekly emails turned into every other week. The status of the project was a cut and paste from week to every other week, ‘we are working on framing and plumbing issues’. I live close enough to the project site, I went out pretty much every other date. Nothing had been touched for months!! Finally after 3 month delay. Project started moving along again and the new close date went from Aug, to Sept, October, and now Nov (may be Dec or later). Emails from Jesse pretty much stopped, I had to email him early Oct to ensure our close date was still good. Jesse informed me, Oct was not going to work and the close date had been pushed to Nov 15. This was frustrating due to NO ONE INFORMING ME about this change. We extended our lease on the apartment to month-to-month, due to the September close date that was relayed back in Aug. If we had known it was going to be Nov now we could have signed a 3 month lease and saved us hundreds of dollars. We have to pay an extra $500 a month going to month-to-month lease. I contacted Kyle on Nov 1 to confirm the Nov 15th close date. He called Jesse to find out the status of the project and informed me we ‘MAYBE’ will close on the 15th due to they don’t have an AC unit for our home and we cannot close without it. Reminder, I don’t get weekly updates anymore. I have no timeline on when they will be able to source an AC until and we can move into our new home. We have contacted our leasing office to see if we could extend our lease for another month, only to find out the until has already been rented for December. This is VERY impactful due to both of us working from home. It would cost us over $10000 to find a new place with a short term lease, missed work, moving, deposits, utility services, etc. I am so extremely disappointed in the process dealing with Meritage Homes. I had such great hopes and dreams about moving into our new home, now I just dread every contact with Kyle or Jesse (when I make contact with them!!). Our dream home has turned into a nightmare I cant wait to wake up from!

We absolutely love our new home and we're so impressed with the quality and care of the entire team. They answered any questions we had throughout the entire process and made sure we were taken care of .

Closing Dates are needed to plan!!! Come on now. Give them. Our home is nearly complete. This isn’t right.

Unfortunately, I am one of the many that appear to be disappointed with a meritage home. I, also, have had repeated broken promises and ignored emails. I have reported warranty issues and have had some repaired but certainly not all. We have been through 3 customer care reps in 1 year and not a single one has completed all the warranty issues. My year is now up and I feel as though my concerns have been purposely missed. The bathtub in the guest bathroom contained rust which was missed on our 7 day inspection because it’s infrequently used. This claim was denied due to hard water. Hard water in a bathtub that isn’t being used causes rust? This still has not been fixed. The stair rail is coming loose from the wall. Our most recent appointment for warranty work was supposed to have fixed this. Instead we were given the run a round. Drywall should fix this, drywall says paint, paint says carpenter. Carpenter has not came and repeated emails to customer care rep are being ignored. How does a brand new house have this many issues?

I have had several significant problems with my home and the warranty Meritage provides is useless. The warranty rep readily agreed that my home's issues needed to be fixed but it's been nothing but broken promises and ignored phone calls ever since. On top of that, the finishing work on the house is of a very low quality. The texture on the interior walls is a mess, stucco is wavy and uneven, the tile floors were covered in glue and paint. I wish I had never bought this house.

Building a home with Meritage was a big mistake. They tell you anything you want to hear during the building process. But after you move in you find so many things wrong and they don't stand by their work. 1. Huge decorative poured concrete pieces under each window are FALLING OFF. This could kill someone. 2. They built a shower wrong, which leaked and led to mold and a $15K reconstruction on my dime. 3. Nails are popping out of the drywall EVERYWHERE, as are multiple cracks in ceilings and wall. 4. We had a fire in our electrical box because it was wired wrong. 5. We then found out that inside a light switch the wires were doubled up to operate lights on two different circuits, also a fire hazard. To correct it, one of the circuits now does not work independently and works two different lights together, which is not how they are supposed to be and looks ridiculous. But they didn't run enough switches for the lights they put in, so we are screwed. 6. A pinhole leak in the PEX tubing caused a huge flood and ceiling collapse. 7. The two AC units were wired wrong, swapped for the wrong upstairs/downstairs and therefore wrong loads and not cooling correctly. 8. Crooked drywall so when you paint the walls you can see where the ceiling is bowed; also a problem when we tiled the new shower because the tile did not sit flush against the crooked ceiling. FOR NONE OF THESE THINGS WILL MERITAGE TAKE RESPONSIBILITY AND FIX. SO MUCH MORE TO SAY BUT THEY DON'T PROVIDE ENOUGH ROOM

My name is shelton and I brought one of your homes about five years ago, and to anyone who can read this please don’t buy one because it is put together by cheap products and cheap labor. Who ever built this house did not have any standards on American building. So please run away from them not walk but run.

Great new community in Commerce City. Excited about the floor plan and finished in my new Meritage home and neighborhood.

I would give Meritage zero stars if I could. They have had to redo my $18,000 floors because they did it wrong the first time and now they are fixing ALL THREE BATHROOM SHOWERS for the SECOND TIME! Not only that, I am left with a mess and no showers after THREE DAYS or fixing the issue. DO NOT BUY FROM THIS COMPANY. They do not care about the homeowner and will leave you with major problems. I have owned this home for TWO YEARS now

We have worked with Meritage Homes as a valued trade partner for close to a decade now. They are a great company who builds a high quality product and cares about their customers. We would highly recommend them. Thank you Meritage Homes! We look forward to many years to come.