We were so excited to purchase a new build from Meritage Homes and couldn’t wait to start the build of our dream home. This has been a disaster from day one! We signed in Dec 2020, and work really didn’t get started until March.
Kyle, our sales point of contact informed us we would get weekly updates on the build process and ensured us we had the best Construction Manager they had to offer (of course we do!). We meet Jesse, he informed us the anticipated close date would be end of Aug, but he would try his best to hit July.
The weekly emails started off with just enough information to make us want more. I was very thankful, polite, and was looking forward to weekly emails. As the project moved on, we flew through ground prep, framing, plumbing, rough electric, etc. I thought wow this project is really moving! That is when the whole project halted for 3 MONTHS!!! The project had failed framing and plumbing inspections. The weekly emails turned into every other week. The status of the project was a cut and paste from week to every other week, ‘we are working on framing and plumbing issues’. I live close enough to the project site, I went out pretty much every other date. Nothing had been touched for months!!
Finally after 3 month delay. Project started moving along again and the new close date went from Aug, to Sept, October, and now Nov (may be Dec or later). Emails from Jesse pretty much stopped, I had to email him early Oct to ensure our close date was still good. Jesse informed me, Oct was not going to work and the close date had been pushed to Nov 15. This was frustrating due to NO ONE INFORMING ME about this change. We extended our lease on the apartment to month-to-month, due to the September close date that was relayed back in Aug. If we had known it was going to be Nov now we could have signed a 3 month lease and saved us hundreds of dollars. We have to pay an extra $500 a month going to month-to-month lease.
I contacted Kyle on Nov 1 to confirm the Nov 15th close date. He called Jesse to find out the status of the project and informed me we ‘MAYBE’ will close on the 15th due to they don’t have an AC unit for our home and we cannot close without it. Reminder, I don’t get weekly updates anymore.
I have no timeline on when they will be able to source an AC until and we can move into our new home.
We have contacted our leasing office to see if we could extend our lease for another month, only to find out the until has already been rented for December. This is VERY impactful due to both of us working from home. It would cost us over $10000 to find a new place with a short term lease, missed work, moving, deposits, utility services, etc.
I am so extremely disappointed in the process dealing with Meritage Homes. I had such great hopes and dreams about moving into our new home, now I just dread every contact with Kyle or Jesse (when I make contact with them!!). Our dream home has turned into a nightmare I cant wait to wake up from!