Mill Creek Custom Homes

We cannot say enough good things about Mill Creek Custom Homes. We are in the middle of our 2nd new construction with them. I usually don't take the time to write reviews but this one is well deserved and overdue. In 2012, we decided to make the move from Cypress to Bellville. We bought land and had the option to use a builder of our choice. I brought a list of 20 items to our first meeting. Items that I would love to see in my home along with a little idea of the open concept we were looking for. At our design meeting, I was blown away with how Mill Creek took my simple black and white "list of wants" and turned it into the beautiful place I would call home for 10 years. In 2021, we decided to make our next move. Every Realtor we interviewed couldn't praise Mill Creek enough! Every single one of them said they always could pick out a Mill Creek Custom Home because of their craftmanship, attention to detail, and the quality of work shown in every house they had build in our area. Fast forward to 2022 and here we go again. We once again picked a neighborhood where we could bring in our own builder and we knew right away Mill Creek Custom Homes was our choice. It is a different world to build in compared to 2012. Mill Creek has been very proactive to stay on top of ordering, pricing and trade management. There are so many builders to pick from and it can be overwhelming. There are key attributes that helped us make our decision, not once, but TWICE. The staff at Mill Creek Custom Homes sets an outline of process up front and leads you through every step of the way. They are quick to find the answer and to resolve any issues along the way. Selections are personal and custom. Reps meet with you face to face and they help you find YOUR dream look, not choice A,B or C. Weekly communication during the process keeps both sides up to date with the game plan and if at any point there is an uncertainty, they are just a phone call or click away. Building a house will have its challenges. That is normal. It is one of the biggest decisions and purchases you will ever make. So, it will have its challenges but it is how the builder and customer respond to those challenges. Mill Creek Custom Homes exceeded our expectations. Keep doing what you do best Mill Creek Custom Homes! Our newest project has us on the edge of our seats and we can't wait to call it home.

Our experience with Mill Creek began Jan 2022, we were drawn to them by their advertised website price,on our first visit we spoke of the price from the website and they stated it was subject to change, we asked what is the price with and without the bonus room on a particular plan? We were told $532K without the bonus room and $560K with the bonus room. We opted no bonus room. We met several more times and signed a design service agreement and paid $2500. The service agreement had a time schedule listed that was not followed by Mill Creek, many times scheduled for us to return 2-3 weeks later and we were lucky to get email replies for our questions. We called the office to find out what our budgets were due to no replies from our sales rep. We have emails stating our budget asking sales if we were still good with our budget as we made changes to the plan and were told yes. Each time we returned we were told we needed to remove more items off our plan to free up $ so we removed a large knee wall, 500sq ft of patio along with many other items but never ever saw credit numbers for those removals, they were not transparent with us even about the numbers, if a change was made to the plan and something was added the number went up but not down with what we removed. At our last meeting weeks later and very minimal communication with them, the first numbers we actually saw during this process and the price went up with over a $160k disparity between our communicated budget for the home build vs what the final number given to us. They knew our budget, wasted our time and energy and never communicated any changes to the budget along the way causing us to lose our locked in interest on our bank loan. We have requested our $2500 back due to not agreeing to a fully executed plan (per service agreement) and they HAVE NOT honored that request. After speaking to the sales manager we were told that the website numbers were GROSSLY UNDERPRICED yet they continued to be advertised with no price adjustments many weeks later until just recently updating the price to closely more represent what the actual starting price is of the home. The owner did not take any responsibility and offered us half of our money back after persistent emails, we sent him a detailed email stating our experience and again asking for our full $2500.00, he then asked us to send him all email correspondence, which we did and never heard back, when I have emailed back to him asking him for a reply he basically states he hasn't had time yet he continues to now ignore any correspondence from us. Simply sharing our experience so that others are not blinded by companies such as these.

My husband and I are less than 2 months from closing on our new home in Brenham by Mill Creek Custom Homes. We could not have had a better experience! We have been well informed throughout the entire process and we love the weekly updates! We have referred all of our friends and family! Truly the easiest custom home process we have found! We can't wait to move in!!

I have worked with this co. several times, they are always professional and wonderful to work with I would refer them in a heart beat.