Nanke Signature Group

Thank you, Tom! It has been a pleasure working with you.

Thank you, Julie. It was a pleasure working with you on your project, and we greatly appreciate your referrals!

Thank you so much, Mike and Kat. It's been such a pleasure working with you both. We're so glad to have the opportunity and greatly appreciate your kind words!

Thank you so much, Randy! It was a pleasure working with you and Sheree.

Bob,
Your feedback is very important to us. We take these matters very seriously and do all that we can to be sure that our firm is continuing to excel and be the best.

Before I address some of the false claims and accusations of your review, I do want to apologize again for the outcome of where you’ve ended up. Unfortunately, we did refer you to the architectural firm that headed up the design of your home, as our firm does not provide the type of service you were looking for. We had worked with this other firm in the past and had a good working relationship. We felt they would be a good fit for your project, and we are sorry that they did not deliver to your standards. Due to this outcome with the feedback you've given us, we are taking it all into consideration and reviewing it with the facts. Again, we apologize for anything that may have brought about delays for your project due to lack of performance by this other architectural firm.

We understand you have requested a full refund from the architect, and they have not agreed to this, as they informed us that they provided all of the completed work and even sent you their CAD files. Nonetheless, even though we were never contracted with you, nor did we charge or collect any type of fee for our consulting and services, we are discussing possibilities of what we can do to make this right for you on our end. I would recommend, however, continuing to take this up with the appropriate party (the other firm who your complaints are with) for proper compensation if you were wronged or incurred any damages in any way.

If you’ll recall, though we were not contracted to work with you, our team (Nanke) provided you with a solution for your foundation that would have saved you a substantial amount of money when every other contractor was telling you there would be significant cost just to create a PAD. We had also worked out a construction timeline that would have met your aggressive deadline for move-in. I expressed concern about the fact that you had been talking with production builders, and that we are a very different company — i.e. custom design and build. I think you still have some confusion on the differences between the two processes and I’m sorry I didn’t do a better job of explaining the greater challenges and timelines of custom vs. production. The new contractor you are working with is a semi-custom, production builder working from a cataloged set of plans who was clearly able to circumvent the usual challenges of a custom design. I think this is a much better fit overall for what you and your wife were looking for. I hope you are both happy with the final product.

In our initial phone calls discussing the design of your home, you said you liked the “French Country Estate” (designed by our in-house architects and designers) on our website. I explained that was a custom home built on the side of a hill with a walk-out (two stories), and that design would not work on a flat lot. Additionally, it was significantly over your budget and being a custom home, I do not have the rights to re-sell those plans which belong to the homeowners. When pressed with the matter of if we could take a floor plan from Meritage, modify it slightly, and put the “French Country Estate” elevation on it, I again did my best to explain that we could mimic the style, but the floor plan and budget would obviously dictate many aspects of the elevations. Furthermore, you'll recall the ARC would not allow that style of elevation due to the roof heights and steep pitches. That was beyond the Architect’s control and was not a failure on our part or the architectural firm you hired.

Our communications when you and I were on the phone or in-person always seemed positive. You had your concerns at the time about budget and I met with you and the architect. At no cost, I provided you with a preliminary estimate, assuring you were tracking on budget. You seemed satisfied and I felt things were progressing positively for you and your project. Things suddenly took a drastic turn the morning you called me concerned about not receiving a phone call from the head Architect, who later we found out was out sick. Nonetheless, I addressed your concerns with the head architect and members of their firm. Unfortunately, I didn’t get to them soon enough, as shortly after you terminated your contract with them. Again, I know you had your issues with them, and I too was disappointed in their performance in accordance with what you had told me about your experience.

Regarding the claims of us not being a “Scottsdale builder”, our firm is an Arizona licensed and registered architectural and construction company that designs and builds homes all over Central Arizona. As I mentioned to you on the phone, we have a comprehensive team, including a licensed architect, who live in the Phoenix area and operate out of our Scottsdale office, where we met with you several times. We have a portfolio of homes and commercial projects including some of the most iconic buildings throughout the Scottsdale and Phoenix area that date back to the 1950’s. John and I would have personally been heading up your project with one of our local Superintendents, on-site daily, with no problems.

We wish you the absolute best on your new home. We’re glad you were able to find another architect and contractor that works for you. Please feel free to contact us any time if there is anything we can do to be of any help.

-Jared Nanke, Vice President

Thank you so much, Whitney! We love having the opportunity to work with you.

Thank you so much, Victoria! It was a pleasure working with you and we would be delighted to work with you again, if needed ;)

Thank you so much, Scott! It has been a privilege being a part of this project, and we thank you for allowing us the opportunity to work with you. All the best!

Thank you for the kind words, Chad. We really appreciate all of your help and support!

Thank you for the review! It's always a pleasure to work with the talented team at Designs Simply Reflected as well.

Thank you so much for the kind review. We greatly appreciate all of our colleagues who take the time to share with prospective clients.
Warmest regards!

It was a pleasure to be a part of this project, and you both were an absolute joy to work with. We're so grateful for your feedback and support. Thank you so much!