Noble Classic Homes

To put it plainly, we had a terrible experience with Noble. Awful! Our initial quote that was represented as a lump sum price before we signed the contract was not. The builder (John Michaels in particular) had done the take offs and estimates, but missed several items that were clearly indicated on the drawings. "I missed it, but you can have it for more money" was the prelude to what would become a consistent pattern of "we screwed up, so now you need to give me more money." Buyer beware" In fact, just go somewhere else to build your home and save yourself the trouble. Site supervision during the construction process was near to non-existent. We visited the site often, and never once saw the superintendent. In fact, we had to regularly point out items that were done wrong, misplaced, missing, or just plain bad workmanship...the types of things that a superintendent is supposed to monitor and correct. Our PM services were provided for free I guess. In other instances Noble attempted to overcharge for items that had either not been approved, or provided false quantities that were discovered only by our personal review of drawings and field conditions. The list of issues from the top of my had specifically include, but are not limited to: failed grout in shower, water leak in secondary bath, outdoor fireplace installed incorrectly, leaking back door, incorrect size air handlers, defective A/C units, damaged (scratched) glass in patio windows, cooktop improperly installed, exterior doors and windows not caulked, defective master shower, dead landscape materials, faulty yard sprinkler system, improperly installed patio door preventing operation and with time I could likely provide more. Some issues were corrected, but many major ones were blamed on subcontractors and were only resolved after the threat of legal action. The first year we were in the house, it was like living in a construction zone with corrective actions often taking weeks to even get scheduled, let alone actually fixed...if it was fixed at all. In several cases, we either had to fix it ourselves or go out of pocket to hire a professional. The bottom line was that Noble showed no accountability for the substandard subcontractors they hired and then failed to properly manage on site. I'm sure they got a great price from them, as well as the ability to place blame on them. Although we did receive bills from unpaid subcontractors months after closing with threats of mechanic's liens stating that when they had contacted them for payment, Noble referred them to us, the homeowner, to seek payment. The cherry on top was the bill we received AFTER closing. Approximately a month after closing we received a 5-figure bill from Noble. This appears to be regular practice for this company, as we subsequently learned that a number of other Noble customers has the same thing happen to them. As a home builder you would think they would understand what the closing process means!

A number of years ago, we used Noble Homes for a large remodel project which included moving a load bearing wall to increase the size of our kitchen, adding a storage closet and a full remodel of our master closet. The project was well over a six-figure job for them. Overall, we were very happy with the quality of the work and the support we received from a number of their employees. However, recently during a discussion with a representative for a HVAC company who was evaluating our A/C unit in our attic, he pointed out that a very large beam had come loose, fallen and thankfully lodged between two other beams. We have no idea how long that beam had been detached, as it was not evident to us (we are not familiar enough with home framing support). Thankfully, it lodged safely and did not come through our roof and severely damage our home or injure a member of our family. We contacted Noble, not because we thought the support beam was their fault, but because we knew they had framing experts that might be able to help us re-attach the support. However, the framing company that they referred, who happens to be one of their most experienced contract crews came to our home and spent several hours fixing the problem. While onsite, they told us that it was clear that the issue was that the beam was not re-attached correctly, by what was clearly an inexperienced framing crew when the remodel effort took place years ago. Long story short, we reached out to Noble once again to advise them of this issue and ask them to stand behind their substandard work. It was recommended that we contact Mr. Michaels (the owner or principal), who would surely make it right and at least share in the cost to have the work corrected. He refused to answer our e-mails at first, but after several phone attempts, finally did respond with a number of excuses of why they could not stand behind their work (didn’t know who had been in the attic, work was done too long ago, etc.). It is clear that Noble Classic Homes is not the same quality homebuilder that they once were. If you are looking for a remodel contractor or homebuilder, we would recommend finding one that takes accountability for and stands behind their work.

Unprofessional, deceitful and lied about fixing the problems in our house. John Michaels, the owner, refused to speak with us directly prior to closing about issues, yet the project manager and Director of Office Operations (the billing and collection person) put in writing that all our issues would be resolved to our satisfaction. We were told to put the issues on the punch list and all would be resolved. Once we closed, we were told John Michaels said he would not fix them!

John Michaels and his creative team have been a pleasure to work with. Noble Classic Homes team is very professional, the quality of their homes is impressive.

I have the privilege of working with Noble Classic Homes. They are true professionals and build an amazing product. The clients that I have referred to them for build jobs have been completely satisfied! I highly recommend them to build your dream home.

Custom builder client with a reputation of producing exceptional craftsmanship and high quality product. Highly Recommend Noble Classic Homes. North Dallas Drywall

We worked with Noble Classic to do a remodel on our home. The work is beautifully done, ideas were innovative and the staff was extremely responsive to our design input and materials request. The project was more difficult for the builder because there was also storm damage involved and they were very professional in dealing with the insurance company, estimates and inspectors. A remodel project is very different from a new build and experience and innovation are key elements necessary for success. We consider our home a very successful example of their work and we'd hire them at any time. There's a lot to be said for a company you still admire after living in the home during a remodel. I have, in the past, recommended this builder and will continue to do so in the future. They're top notch!