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We have been perplexed and recently tried a repair technique recommended by one of our contractors with 30 years of experience, on one of the units that seems to be working.
With the positive performance in the last few storm events this is a most promising solution and we will making this available in the new year.
We did not intend for you to feel left out or that we did not care we just did not have an answer for this issue until recently. Everything about the B-vent product is to code and includes a high wind rated cap, the installation and application is to code and this is a condition that our contractors have never seen. You will be contacted soon about scheduling access to the roof for the recommended remedy.
As to the other issues our records show that all warranty items have been signed off. If you have additional covered items please contact our warranty manager.