Custom Home, New Home Construction, Real Estate Development, Home Building
Applewood, Arvada, Berkley, Broomfield, Cherry Hills Village, Denver, Edgewater, Englewood, Genesee, Golden, Lakeside, Lakewood, Northglenn, Westminster, Wheat Ridge, Superior, Louisville
It’s unfortunate that we’ve had a difference of opinion on the conduct of your warranty program. It is by no means a perfect process (nor is any home that has ever been built), but Sunnyside Builders has gone well above the scope of what we will normally allow regarding the diagnosis and remedy of alleged warranty issues.
We use a warranty company for a couple of key reasons. First, we hire them so that we, as builders, do not have to spend our time dealing with claims and we can focus on building homes of the highest quality; your anger is misdirected. Second, we use ProHome because we know they adhere to the National Association of Home Builders (NAHB) residential construction performance guidelines and standards for corrections at the pre-closing walkthrough and subsequent warranty walks. The entirety of the scope of what they will cover is outlined in the literature and was thoroughly detailed verbally, as well. Neither appliance manufacturer issues, normal wear and tear, nor general homeowner maintenance is covered by the warranty.
Additionally, the title of your entry is misleading; we did not design your house, we built a house for a developer that you, in turn, bought. Any issues with design or general dissatisfaction you feel with the product you decided to buy should not be visited on Sunnyside Builders, as we built the home exactly to the specifications that were provided. And then, of course, you bought it.
We do hope the concerns with warranty have not dampened the enjoyment of your home.
The Team at Sunnyside