simply irresistible interiors inc

Thank you Cathie! It was so great to work with you again too, you are an awesome client! Anytime you need help, just call!

In response to this review from Michael Li, we actually did respond to his email inquiring about a damaged cupboard door. We explained that we never stage the interior of cabinets so we never even opened the door during our de-stage process. However, to make sure that was indeed accurate, I then took the next step and went to my team and delivery company, and actually went through all our company policy procedures regarding reporting damages if they occur.

I discovered that in fact, NO DAMAGES were reported or photographed. It is our policy to photograph all homes prior to staging, including walls, cabinets, floors, doorways, tile, windows etc, in order to protect US from contractor damage that we may get blamed for. As often in property prep, contractors still enter the home after staging to do last minute jobs.

Part of our process is to also photograph all the rooms after staging for the listing photos and also take inventory photos. At the time of pick up- or de-stage- we are present during the process and supervise it. If damages occur, it is company procedure to photograph it, email it to the office and call the office to report it so that we can begin the process of obtaining quotes to repair it.

That way we are already in the process of taking care of it when we call the client to explain what happened and how it is being fixed. Clients appreciate this and have always been good about it.

In 12 years of staging, this "damages procedure" has happened 3 x. In all 3 cases, each property was repaired to the client's satisfaction and was repaired prior to the new owner's taking possession. We take pride in our work and our reputation and have always had high customer satisfaction.

With this particular issue however, our honesty was not met with kindness. Michael refused to accept that we were not the offender here. He blamed us and refused to consider that one of his contractors, or a buyer or a buyer's child could have wrecked this cabinet door, as he cannot monitor showings 100%.

He also refused to see it as a manufacturers defect. He insisted we were the problem, despite the fact that we never even opened the cabinet doors. We were called names by Michael Li, including him telling me I was too damn stupid to know what happened, my staff and I were abused verbally and treated like we were destructive and deliberately lying, which we were not.

I asked him to stop contacting my office or I would have to call authorities as his behavior was getting out of hand. It is unfortunate that there are people like this in the world, however we will not be bullied into taking responsibility for damages we didn't do. I fully trust my staff and delivery team, and have had long relationships with all of them. We take great care to go above and beyond for our clients, as our reputation and future business depends on it. We have no problem fixing something we did damage, however that will only happen when we actually did do it.