Hometress Cleaning Service

Hometress Cleaning Service has truly impressed us with their exceptional cleaning standards. From the moment they stepped into our home, their professionalism and attention to detail were evident. The team worked efficiently, leaving every corner spotless and our living space transformed. What sets Hometress apart is their use of high-quality, eco-friendly cleaning products, demonstrating a commitment to both cleanliness and environmental responsibility. With excellent communication and a friendly approach, Hometress Cleaning Service has become our trusted partner in maintaining a pristine home. We highly recommend their services to anyone in search of amazing cleaning with a personal touch!

My Experience with Hometress: A Detailed Account of Missteps The Beginning: Upon signing up for Hometress, I specifically chose their deep cleaning service for $260 based on their website's clear outline of services and costs. The site even offered a 10% discount for regular cleaning services, scheduled every three weeks, priced at approximately $130. These explicitly stated costs set a clear expectation for future billing. First Cleaning: Two cleaners arrived and I specifically instructed them to leave my office alone but to empty the trash and shredder. Unfortunately, these simple tasks were neglected. The service provided was far from a "deep clean," despite my proactive effort to prepare my home to facilitate effective cleaning. The Follow-Up: Three weeks later, a company representative contacted me to schedule another session. Upon expressing my dissatisfaction with the previous service, I was assured that a checklist of completed tasks would be provided. A single cleaner arrived and performed better. However, the company representative repeatedly interrupted her with phone calls discussing another employee's performance on a previous job. This was not only disruptive but highly unprofessional. These interruptions, combined with the website's explicit pricing structure, led me to believe I was receiving a $130 regular clean. The Surprise: Despite my expectations, I was billed for another "deep clean" at approximately $230. Immediately, I left a voicemail for the company representative detailing the issue. There was zero follow-up from her or anyone else at the company. Later, I received another scheduling text from the same representative. I refused and explicitly demanded to be removed from their system, receiving no confirmation other than an automated appointment cancellation email but no confirmation that my sensitive info was removed from their system. Final Thoughts: This series of events can only be described as a bait-and-switch. Explicit consent for the second "deep clean" was never obtained. The unprofessional behavior from the company representative, both in disrupting the cleaner and failing to respond to serious customer concerns, exacerbates this issue.

They did an excellent job with our deep home cleaning and came on-time. Will recommend them to family and friends!