









About Us
Services Provided
Art Selection, Attic Conversion, Basement Design, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Pantries, Custom Storage, Custom Walk-in Closets, Dining Room Design, Drafting, Entry Design, Floor Plans, Furniture Selection, Garage Design, Guesthouse Design & Construction, Home Theater Design, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Outdoor Kitchen Design, Space Planning, Sunroom Design & Construction, Universal Design, Wine Cellar Design, Home Office Design, Home Extensions, Pantry Design, Kitchen Remodeling
Areas Served
Aurora, Bow Mar, Castle Pines North, Centennial, Cherry Hills Village, Columbine, Denver, Englewood, Greenwood Village, Heritage Hills, Highlands Ranch, Ken Caryl, Littleton, Lone Tree, Meridian, Parker, Roxborough Park, Sheridan, Southglenn, Glendale, Golden, Morrison
Awards
Best of Houzz Better Business Bureau A+ Rating A Rating on Angie's List
Category
Business Details
Business Name
328 Design Group
Phone Number
(303) 350-9155
Website
Address
Highlands Ranch, CO 80120
Typical Job Cost
$1,000 - 200,000
Followers
328 Design is the only company we have worked with which consistently exceeds expectations. This applies to their vision, management, timeliness, problem solving, responsiveness and execution within a set budget.Read Full Review
45 Reviews for 328 Design Group



The project details below illustrate that 328 Design not only stands behind their work, but that we go above and beyond to ensure customer satisfaction. The project could have been considered complete at week 14, but 328 Design worked to address customer concerns for the subsequent 8 months (through April 2022), with 328 Design paying for custom furniture repair technicians, drywall re-do, paint repairs with Karla’s personally selected paint contractor and more. Any drywall work that Karla identified as “sloppy” was re-done from the beginning, to ensure that it would be properly repaired.
As for Karla’s comment regarding management, at a minimum 328 Design walks through each project with every trade person at the beginning of their scope of work and at the end of their work, to ensure that work is done properly. Any identified craftsmanship issues are addressed at that point and again with a punch list at the end of the project.
In addition, 328 Design’s recommended contractors stand behind their work. For example, the 328 Design’s recommended painting contractor (that completed the initial work) asked Karla to pay what she thought fair after she expressed dissatisfaction with their work. She had the option to pay nothing or up to the full invoice amount (Karla opted to pay 50% of the invoice which the painting contractor accepted).
A brief history of the project is as follows:
Demolition began mid-May of 2021 and on July 14, 2021 a project recap email was sent suggesting Karla schedule her cleaners as we were nearing the end of the project. On August 2nd 2021, exactly 12 weeks from the demo, the final scheduling details for installation of shower glass, deck door installation, final trim, paint touch up, and carpet installation were shared.
Carpet was installed on August 18th, 2021 and at this point the bathroom/house was completely up and running, and the project could have been considered complete. Karla expressed concerns with inconsistencies in drywall texture and paint along with a poorly done caulk line along the master bathroom crown molding on two small upper cabinets.
Throughout the August – October 2021 timeframe, 328 Design and their associates re-did drywall and paid for re-painting of multiple areas at the customer’s request. A warranty claim on cabinet parts was filed in August with a long lead time on parts (due to supply chain issues). These parts arrived late November and were installed and resolved on December 9th excluding the crown molding.
At this point 328 Design discovered that because of how the crown molding was initially installed, it needed a specialty furniture company to replace. 328 Design worked with multiple specialty repair shops before finding one who would had a technician that could properly fix the issue. This search took many months and everything was completed in April of 2022.
As a recap, 328 Design not only stood behind the work of its recommended contractors but paid a substantial sum out of their own pocket to address any concerns Karla had. 328 Design also waived all remaining contractual payments Karla owed as compensation for the process. Our offer still stands to discuss with Karla any concerns she has, but at this point she has not contacted us after our last repair in April of 2022 nor responded when we have reached out. While we do not have photos of this project, we would be happy to have our photographer document the final result.






It was so great working with you and your art deco inspired kitchen turned out unbelievable! I can't wait to get pictures up here for everyone to see!!









6 Ideabooks
![]() | 328 Design Group Average rating: 5 out of 5 stars |
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