Basement Design, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Home Office Design, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Space Planning, Sustainable Design, Wine Cellar Design, Kitchen Remodeling
Dallas, Highland Park, University Park, Uptown
ASID Legacy of Design Award, Best Designers in Dallas 2011, Best Designers in Dallas 2012, Best Designers in Dallas 2017, Best Designers in Dallas 2018
6 Reviews for Carolina V. Gentry, RID
I am so sorry that you feel you had a bad experience with us and we don't take your disappointment lightly. To echo what we discussed over the phone and email, we simply can't design your home within the constraints of a two hour consultation. I do wish we were able to come to a resolution privately and I offered to resolve some of your selections with a small amount of additional time beyond what you paid for. Unfortunately, we aren't able to do the amount of work you are asking for without compensation. However, we are taking your disappointment very seriously. We try to be completely transparent by listing on our website exactly what is included in your consultation, reviewing it with you in a phone call before scheduling the consult, along with sending you videos and reviewing what to expect as a full-service client beyond the consult. Our intent is never to mislead you. Our business thrives on referrals and trust and we have never run into this issue before. Because of that, we are going to thoroughly review our communication process internally to make sure this miscommunication doesn't happen in the future.
Again, we wish you the best of luck with your renovation.