When my wife and I first met with Susana and the Chango team to initiate our project, my wife said she would like our home to feel like Zen oasis, and I said I wanted a farmhouse. At least I thought that was what we were building … hmm. That is a very difficult needle to thread to say the least, but that is exactly what Susana and her team were able to do. We are thrilled with results and recommend the team without reservation.
It all started with the creative process where we sat down with the team and talked in more detail about how we would like the home to look and feel. They asked about inspirations, colors and accents as well as practical matters related to function and flow. How did we want to use the home? Would we be entertaining family and friends? Did we want common areas and more private spots? Would it be an all-season home or summers only?
After the initial intake Susana and the team went to work creating the vision … which was particularly difficult from my perspective because there was nothing to look at but a hole in the ground. They considered each room independently and then within the broader flow of the home. How do we give each room personality, but not too much personality? Or should we just have fun with particular rooms and not worry about restraint? Restraint will be for someone else. The kids’ rooms are great examples of how the team can create the vision when given full autonomy. It is clear that Susana and the team were meticulous about each and every detail and made each room special, warm and inviting.
Once the vision was created we spent an entire day with the team at their office in Brooklyn looking at furniture, rugs, headboards, lights, ottomans, etc. They had each room organized and a couple choices per room that would mess well with the overall vision. I thought we may never finish. But they never tired ... always encouraging and offering guidance and a glass of wine when we were late into the today. I could hardly remember what we selected but they took perfect notes and sent us a follow up folio with each piece and room design.
Of course with project such as this, there is always changes and refinements ... we changed our mind on a particular piece or they found a certain wallpaper was not as durable as expected. This part of the process was an easy flow with honest give and take. They always brought the full knowledge of the team to our project. All parties shared ideas, made suggestions, and worked well together as a team. If my wife or I had a question and they did not have the answer (rare), they would were at ease working with vendors and technicians and were always ready to ask tough questions and push back as appropriate. They always had our interest at the forefront of every engagement.
And then the big day!! The installation is done; the moving trucks are gone; 18-months of work is behind us; uncountable numbers of emails have been sent and received; dozens of conference calls are over. It all comes down to this ... Susana and the team meet us at the front door; they are calm and confident ... exhausted for sure, but that good tired when you know you’ve nailed it. We are ecstatic!! We walk each room with the team talking about the colors, the pieces, the accents, the personal photos, the framed pictures ... it’s perfect!! We love it!! As I said that day, it was due to their work that this house became our home. And yes, they threaded that needle ... we have a zen farmhouse. First of it’s kind.