Dear Potential Client,
Heather Zerah was the best thing that happened to us during our entire project......and the kitchen redo was a successful one. Heather was introduced to us by a reference from Pacific Sales.
Heather is delightful to work with. She has the educational background, an honesty that is refreshing and a sense of professionalism. Heather gave her opinion, made suggestions, but most of all, she listened. My ideas ( some may be out of norm) were never ridiculed nor ignored. We discussed them & Heather assessed based on common sense, the possibility of incorporating them, and on what she genuinely thought best.
When I was out of ideas, she had others. When we ran into conflicts, she worked until we resolved the best way to do things. She also worked well with the contractor and respected his opinions too. Heather is that special woman who goes the extra step to get things done correctly. Our cabinets presented unique problems and Heather was instrumental in their design as well. In addition, she remained conscious of budget.
She was easy to approach on all subjects. We always had the feeling she was on our side, doing her best to make this expensive new kitchen a thing of joy. Additionally, she went out of her way to find new ideas, materials, better samples and creative ways to do things. For example, she arrived with dozens of paint samples for our kitchen and family walls....not one or two, but dozens!
She was always on time for our meetings, never rushed and made you feel you were her one concern. Her people skills are as excellent as are her design, graphic arts, decorating and CAD skills. She is accomplished.
I have certain mobility issues and Heather did a great deal of extra legwork which I so appreciated. I do believe that her artistic expertise enhances her ability to be so helpful. She has an eye for design. Also, Heather was always available by email. She would answer promptly whenever I wrote. We really worked together for over a year and had no negative encounters. We always felt confident with her suggestions and interest.
In summary, I must add that we now consider Heather to be a friend, no longer someone we employed. We recommend her to you with absolutely no reservations and are certain you will use her competency to make your project more enjoyable. Upsetting one's home is never easy. Heather made it better by her calm, reassuring manor.......and by being the lovely, sincere, extremely reliable, hard working individual she is. You will be happy with the work she does!
Sincerely,
Bob & Barb Pavlovic
Suggestion:
Heather does love a cup of java!
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