HOD Haus of Design

I hired Nicole Perrault/HOD for a residential home remodel. After following her on Instagram and seeing her work, I decided to engage her team for her services and to limit my involvement in "project management" as I have a full-time job and family. At the onset, Nicole and her team were very pleasant - appeared organized and detail-oriented and were collaborative in taking our design inspiration photos and working them into the spaces being renovated. After the contract was signed and we moved forward with HOD, my experience with Nicole and her team ended up being nothing short of very unpleasant and highly disappointing. Hiring HOD added significant STRESS and excessive DELAYS to an already difficult process - adding exorbitant and unnecessary costs to my bottom line (like over $1,000 for a Staples-style spiral notebook of our materials!). What?! Ms. Perrault/HOD made several egregious errors and over-promised/under-delivered in MANY of her commitments. Ms. Perrault became defensive and combative with me (her client) when pressed for resolution to issues HOD made errors on - and refused to accept responsibility when they were brought up, going so far as to even ask me if how I was treating her was how I treated my own clients! Note - I was stern after the FOURTH or FIFTH error, but never disrespectful. My clients are never faced with the abundant errors I experienced with HOD, and if I ever do make a mistake - I resolve it immediately, apologize, and cover the expense. That is how you do business, HOD. Additionally, it was discovered that several reviews on YELP were actually written by HOD staff. After several unpleasant experiences and costly mistakes, I terminated our agreement with Ms. Perrault/ HOD only to have them hold items in their warehouse hostage for several days while they attempted to force my hand in signing a "mutual termination agreement" drafted by their Attorney to cancel the contract (which is NOT legal or required). This "agreement" included a non-disparagement clause that read "The parties agree to refrain from making any public or private statements which disparage the other party regarding matters related to the Service Agreement." I contacted my legal counsel, redacted that clause (and others) and returned to HOD - and after threatening legal action, I finally got my items released to my contactor.

Not sure where to start here, Nicole is a very sweet lady but needs to learn business and what she actually provides vs true value. Their costs end up being more than double from what they originally quote, thats due to their billing for inspecting items that are bought from them at a mark up then a delivery charge which come to find out had broken glass (hourly rate $175 for non-design work) so not only do they charge you $100 to unbox a small item and inspect it but they never actually do their job they billed you for. They charge you $175 an hour to compile invoices, essentially billing you to bill you! When hiring a designer you should only be paying design prices when the actual designer is doing designing not her minions compiling invoices or claiming to inspect items that never get inspected. As I look through the many invoices this team simply finds every way to invoice you for their time, no real factual functions performed to your design just any and every way to take your money. There were many design items that she pushed (beaded chandelier which I’ve seen them doing on many homes now via Instagram) these are extremely over priced and ugly she obviously gets a massive kick back. Steer clear as I removed them (2) even though they were not returnable, nothing seems to be returnable. I hired HOD through a referral source for a master bathroom design with an initial quote of under $10k for design work ($186k remodel), I took her highly recommended contractor over my normal crew trusting her let’s just say 8 months later it’s still not finished, the end cost was over $250k (12x12 bathroom) I’m nagging the contractor daily, she no longer uses him and her own estimate of $10k was billed far more than double that. The referral that recommended her has been extremely apologetic and feels as I do, they need to learn how to do business because all they’re doing is burning their clients. This is a one and done company. Steer clear or pay the price. If you’d like further details I’ll happily take the time to give you my full story I can be reached at (Sensitive Information Hidden)

I cannot recommend HOD enough! I originally contacted Nicole to help decorate my house after doing a remodel, but after seeing their work and how hands off i could be I had them do a full remodel on my master bath. Only thing i regret is not contacting them sooner. They exceeded all expectations I had!

The HOD team has been great to work with! They are very responsive, on time and straightforward. They were also very good at listening to my vision and then translating that into a workable vision that looked great. I also appreciated them giving me multiple options and always staying within the budget we agreed upon. I highly recommend this team to anyone looking to do any home remodeling. On a side note they also helped design the remodel for my local small business which turned out amazing as well! Thank you! #birds

I had a wonderful experience with HOD. They listened to what I had in mind and nailed the design. They brought very fun and fresh ideas. I’m very pleased with my house and I enjoyed all my dealings with Nicole and Gina.

HOD is incredible! Nicole and Gina attentively listened to all of my needs and wants, then came up with a design that was far beyond my expectations. The level of creativity, professionalism, and execution is second to none. You are crazy if you’re not hiring Haus of Design for your project!

The HOD team is an absolute dream to work with. I worked mostly with Nicole and Gina, who were able to take all of my thoughts and and random ideas and turn them into something amazing. I highly recommend them and look forward to using them for our next project!

We hired Nicole and her team her team of Design Professionals to assist us with a Large Remodel Project in the city of Costa Mesa. We could not have been more pleased with their professionalism and how greatly they went above and beyond to insure a successful project in a very timely manner and fine quality of work. They were professional, reliable, and truly experts in their fields and we will definitely be working with them again as well as highly recommending them to future clients and utilizing their services on future projects as well!

Working with HOD was a dream! I started with a consultation in hopes of creating the perfect space in my living room and bedroom, starting from scratch. The team paid specific attention to not only my likes and dislikes but also to the way that I live and the things that are important to me. The initial proposal was exactly what I wanted; unique, clean, and specific to my lifestyle, and very few revisions were needed. The team was quick to respond to questions on textures, colors, delivery dates etc. and kept me in the loop every step of the way. My finished result is a space that I look forward to coming home to, and a space I am excited to share with others.

I requested HOD to come into my office space and give me a design that would be efficient for our working structure. Nicole Perrault stop by and was very professional looked at our operation and give us extremely great ideas on how we could be as a team be more effective and efficient. With some changes in our entree area and cubicials carpeting and furniture we were up and running quickly. Our whole team has expressed more room and privacy. For me that effective for our team and our bottom line. Thank you Nicole.

I worked with HOD to design a new business space. From the beginning, they were great to work with. It was my first time working with a design firm, so they were sure to make me feel comfortable about the process, how it works, what they needed from me and what I would be receiving from them. I especially appreciated their ability to communicate with me and provide updates during the different phases. They were also great with responding to feedback and ultimately delivering what I needed in a timely manner. I plan on continuing to work with HOD during the next phase for construction of the project once all of the approvals go through. Thus far, I'm very pleased and would definitely recommend them to anyone else looking for design help.

HOD recently completed the beautiful remodel of our secondary home in Corona Del Mar, CA. The process and guidance which was offered to us throughout was both professional as well as aesthetically beautiful and seamlessly easy. The team at HOD was easy to work with, quick to respond, and addressed not only me, but also included my husband in the decision process that included what our needs vs. wants were, and what our priorities should be in order to make our home beautiful and inviting. I was amazed with the talent and creativity this team had to offer. HOD & team blessed us with a beautiful home that we are proud to make years and years of memories in with all of our closest friends and family.