3D Rendering, Art Selection, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Murphy Beds, Custom Rugs, Custom Shelving, Custom Walk-in Closets, Decluttering, Dining Room Design, Downsizing, Drafting, Energy-Efficient Homes, Entry Design, Floor Plans, Furniture Selection, Green Building, Handicap-Accessible Design, Historic Building Conservation, Home Office Design, Home Staging, Home Theater Design, House Plans, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Project Management, Space Planning, Sunroom Design & Construction, Sustainable Design, Universal Design, Wine Cellar Design
Austin, Barton Creek, Bee Cave, Hays, Lost Creek, Manchaca, Onion Creek, Rollingwood, Shady Hollow, Sunset Valley, West Lake Hills
We are sorry you were disappointed with our efforts. We always strive to accomplish a clients wishes in the shortest time frame and with the upmost professionalism.
To clarify the painting: the numbers for our painters whom I acknowledged are not inexpensive; do immaculate work. Aside from painting (which we only use non voc, excellent paint), the bid also included refinishing and re-staining all of the interior railings, newel posts, carpentry work on the stair skirting, refinishing & repainting the front door along with painting new doors that were to be installed. We did also offer and bring a second contractor to provide an estimate for comparison and welcomed any alternate bids.
The courtyard request was a combination of two courtyard areas. A custom stone and wrought iron railing, accommodating new electric for lanterns and re-working all existing sprinklers; a custom stone bench and table, new landscaping for the area and new pavers connecting the also new gated secondary courtyard for the dogs. The first pass was too expensive and we sent it back to have it modified. We were in the process of coordinating the final design with you and also receiving competitive bids.
We are always open to competitive bids (this is how we sometimes find great artisans!) but making sure these items are bid in an apples to apples comparison; not only with quality of finishes but your requested scope of work can sometimes result in misleading numbers and unhappy customers in the end.
The invoice being sent without it's itemized attachment was simply a result of a computer error; which was rectified that same day when you informed me that the attachment was not in fact attached.
As for returning your items prior to receipt of payment; Documents created by our team would be sent after receipt of payment; as I am sure you understand. We were happy to return your keys and items you provided us even requesting if it would be easier to coordinate with a local acquaintance.
We truly wish you the best in your move and would be happy to review any of the bids you received to make sure all of the elements you were requesting are actually included. I would hate for you to be disappointed.