Minhnuyet Hardy Interiors

It's been a pleasure working with you! I love it when client's trust me to elevate their vision for their home. Your home is so beautiful and I can't wait to have it professionally photographed for everyone to see

Let me start by saying that this is the fourth time we are working together on different homes and projects. You were very pleased with the work we did previously and not to mention our long standing friendship of over 20 years. There was a mistake with the drapery for the master bedroom, not with the design, but fabrication. After the install, I contacted the workroom and they offered to correct them with no additional charge to you. Their contact was given to you if you wanted to have them rectified. There are not may options for ceiling mount tracks that work with ripple fold drapery so we try to pick the one that is least noticeable. The ceiling mount track is supposed to be white to blend in with the white ceiling.

To address the other issues, you the client hired the GC of your choosing. The initial scope was for the design and selections in the main level and guest bathroom upstairs . Our drawings clearly state that they are conceptual and that all dimensions need to be verified by contractor or cabinet maker. All the drawings were given to the cabinet maker along with all the appliance information that you gave us (we did not purchase the appliances as you decided to purchase your own). The cabinet maker told us that the GC told him where the downdraft needed to go, hence the cabinets were made to the specifications of the GC.

We did not collaborate with the GC to tile over existing tile. We gave the GC the plumbing items and the tile ordered along with a tile schedule. We cannot be blamed for the work of the GC and his crew and we were not paid to manage the project. You were fired as a client for screaming profanity at me. I refuse to have anyone in my firm to be treated in that manner and I want to everyone we work with to treat us with a level of respect.

You received everything ordered or were refunded on the items cancelled. . Unfortunately, you still owe us money for work completed but not paid. Once the design fees for the master bathroom and outside stairs are paid, we would be happy to give you what was requested.