MM Design and Decor, LLC
Art Selection, Bathroom Design, Bedroom Design, Closet Design, Color Consulting, Custom Bathroom Vanities, Custom Beds, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Fireplace Mantels, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Murphy Beds, Custom Pantries, Custom Rugs, Custom Shelving, Custom Storage, Custom Walk-in Closets, Dining Room Design, Entry Design, Furniture Selection, Garage Design, Garage Storage, Handicap-Accessible Design, Holiday Decorating, Home Office Design, Home Staging, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Outdoor Kitchen Design, Playroom Design, Project Management, Space Planning, Sports Equipment Storage, Sunroom Design & Construction, Sustainable Design, Universal Design, Kitchen Remodeling, Guest House Design
Alachua, Archer, Gainesville, Micanopy, Jacksonville, Ocala, St. John, St. Augustine, Orlando, Tampa, Lake City, Perry, Tallahassee, Williston, Chiefland, Trenton, Live Oak, Cedar Key, Belleview, The Villages, Starke, Crystal River, Palatka, Orange Park, Citra, Bronson, Monticello
We explain in our initial meeting that on projects such as a kitchen renovation, we need to have all materials on hand, PAID for and decisions made prior to starting the project so that the job can be completed as quickly and efficiently as possible with minimum disruption to the client. Our proposals are very clear and our design fees are quoted separately from other facets of the project. We also require that materials and merchandise must be paid in full! On this job, custom cabinetry and tile were ordered after being selected and approved by the client. Custom cabinetry takes time. Our design fee on this project was $1500, which was paid. However, the custom cabinets and tile invoices have not been paid. Design fees are not a down payment or deposit on the job. The design services were performed and completed. Because the project was to begin in mid-November, the clients decided to postpone the project until after Thanksgiving, Christmas and New Year's Day. On November 29, we were notified not to order any more materials. We were told in late January to stop the project. To date we have not been paid for the custom materials.
Each client's project, large or small, is important to us. We regret that we could not complete what was to be a lovely kitchen remodel.
Miss Robison was a very pleasant 23 year old who stated on Houzz that she needed design help with wall art, lamps, sofa and bedding décor for her apartment. From the initial phone interview, she told us her budget was under $5,000. At that time, our design process was explained to her and I met with her on March 8. Upon arrival, I recognized the Sherwin Williams color that she had chosen, “Sea Salt”, as I have used it on previous projects. As we toured the apartment, she pointed out several pieces of used/refurbished furniture and an entry level sectional that she had previously purchased that she wanted to incorporate. The scope of her project would now include the living/dining room, master bed/bath, bath accessories, bath shelving, nightstands, an accent chair, bedding, artwork, area rugs, throw pillows, lamps, mantel shelf over fireplace, chest/hutch and an organizational bench in the entry. I explained to her that her new budget of $2,000 would not be sufficient to provide all of the products she wanted. At that time, she stated that she was “picky”. I did not feel that this would be an issue as we have worked with all types of personalities and had pleased them. She decided to begin with bedding selections.
After the agreement was signed and the design fee paid, we began work on March 14. Miss Robison was sent an initial group of bedding sets that her budget would allow. We try to limit the options presented to a client so as not to overwhelm them. She chose one that she was drawn to most. Through a lengthy process, we discovered she liked paisley and baroque patterns. I suggested that solid bedding and adding patterns might be her best option. Several times she chose something that she liked or loved and then changed her mind later. She was shown bedding with cool colors including white, linen, aqua, sea salt (exact paint color), soft blues, light beige and light gray. It became clear that she would need custom made bedding to get exactly what she wanted. When she made what we thought was her final decision, I offered to send her swatches of the fabric she liked. She had now been shown over 30 options for bedding. She also chose an area rug and was presented with solid linen pillows in colors to coordinate with the rug. Abruptly on April 3, Miss Robison notified me she didn’t want to continue due to her budgetary constraints and us not understanding her vision and that she would continue on her own. After having well over 15 design hours in this project (we estimated and billed based on 5 hours), we terminated the agreement and refunded her $400.
One of our main objectives is to not only provide excellent design, but to be extraordinarily respectful of our clients’ investment. Our detailed proposals ensure that our clients are fully informed from the start of the important details of their project. We have spent years developing our design process that offers our clients convenience, transparency, clear communication, knowledge, top quality and exceptional inspired design. We strive to please every client while not compromising our high standards of design and service. We regret Miss Robison discontinued her project with us and have wished her all the best on her project.