Open Gate Interiors
3D Rendering, Basement Design, Bathroom Design, Bedroom Design, Color Consulting, Dining Room Design, Furniture Selection, Holiday Decorating, Home Office Design, Home Theater Design, Interior Design, Kids Bedroom Design, Kitchen Design, Kitchen Remodeling, Laundry Room Design, Lighting Design, Living Room Design, Nursery Design, Playroom Design, Space Planning
Apex, Cary, Fuquay Varina, Fuquay-Varina, Holly Springs, Morrisville, New Hill, Raleigh, chapel hill, pittsboro, sanford
There may have been a miscommunication on my part about what the initial consultation covers, and for that I am sorry.
It is a "get to know you" type meeting that serves as a jumping off point for a working relationship. Sometimes an initial consult is all that is needed for a simple project. Other times it is simply the beginning of a project -- a time where I can learn about a client’s needs and wants and figure out the next steps moving forward.
The initial consult fee does include travel time to and from the appointment and up to 2 hours in a client's home. In this case, it was unclear following the initial consult whether or not the client wanted to move forward with additional meetings. After the initial meeting, the client seemed excited to move forward with specific ideas I had suggested. Finding out the client was unhappy two months after our initial consultation came as a surprise.
With regard to the offer to help more with the tile, I told the client I would be happy to help finish off the project free of additional design time charges — an act of good faith on my end so as to smooth things over and get the client the kitchen they were dreaming of.
All that would have been left to do was pay for materials (cabinet paint, wall paint and back splash tile) and installation — the additional design time and meetings would have been free.
My goal in every interaction with clients is to get them the space of their dreams. I wanted that to be the case here, too, but unfortunately it did not work out.