Basement Design, Bathroom Design, Bedroom Design, Custom Kitchen Cabinets, Design Consultation, Dining Room Design, Entry Design, Feng Shui Design, Floor Plans, Furniture Selection, Guesthouse Design & Construction, Home Office Design & Construction, Interior Design, Kids Bedroom Design, Kitchen Design, Laundry Room Design, Lighting Design, Living Room Design, Mudroom Design, Nursery Design, Outdoor Kitchen Design, Playroom Design, Project Management, Space Planning, Home Office Design, Custom Drapes & Bedding, Decorating Consultant, New Home Design, Interior Re-Design, Furniture Sourcing
Auburn, Braselton, Buford, Carl, Chestnut Mountain, Flowery Branch, Gainesville, Hoschton, Oakwood, Winder, Madison, Monroe, Destin, Lawrenceville, Duluth, Suwanee
JULY 2020: We greatly welcome and appreciate all feedback because in our firm we feel that this is how we improve and grow. We are saddened to say that working with this client was a very distasteful and unpleasant situation and that at the end we had no other choice but to dismiss the client. We worked with this client for over 5 months incurring a total of 193.33 hours of design, sourcing, site meetings, contractor meetings, showrooms visits for selections, emails, texts, video conferences, calls. The client had been working with a GC since September 2019 and the project unfortunately had not progress due to the client's constant indecisions. In addition, as we neared our separation, and we advised other contractors working on the project that we were removing ourselves from the project, it was brought to our attention that we were now the 3rd design firm involved in this project. A huge red flag that we would have been able to forecast should the client share this information with us at the conception of our interaction.
RSZ has a 5 star record because we go above and beyond the call of duty to ensure that we are creating spaces our clients love to live in but that we are also providing clients with 100% customer satisfaction. We even go as far as educating our clients in the process of remodeling and design so that they make informed decisions along the way. With this client unfortunately, our process did not work, and instead of continuing to provide a service that would have been a disservice regardless of what we did, or instead of continuing to pursue a negative experience, we chose to remove ourselves from the situation and allow the client to pursue someone else that would better fit her needs. We of course billed the client for the 193.33 hours that we incurred in the project and the client received all the spec sheets with selections, renderings (54 renderings) for the rooms discussed : basement, master bathroom, family room, powder bathroom 1st floor, laundry room, basement bathroom. We had created 9 custom pieces for this client, all designs which upon receipt of payment, we provided the client with. In addition, because of the extensive amount of time our carpenter spent with us designing all the pieces for this home, we, RSZ Interiors paid the carpenter for his time out of the hours that we billed as a courtesy because we felt awful for him to be removed from this project due to the circumstances at hand.
At RSZ we do not expect for all of our clients to know the process of design and construction; however, we expect our clients to treat our time, efforts and the time and efforts of our valuable contractors with consideration and respect. At our separation the client stated that all she wanted was help with selection of colors and paints; however, we spent 193.33 hours designing, rendering and sourcing the materials and finishes for this 500K+ job. Her statement was an insult to our trade and a dismissal to the time it takes to create and execute the vision of a well designed project.
We have learned greatly from this experience, as we do from all experiences and our biggest disappointment was not being able to execute the FABULOUS concept that we created for this client. Regardless, we wish her nothing but success. BTW, we are NOT decorators Mrs. Bowen, we are designers. Check out our concept in the images below.
We love it when clients become friends, and we fall in love with them as we have with Sue. We love it when our clients invite us into their homes, and allow us to guide them with creating spaces they love to live in! for the years to come.
Braselton, GA 30517