S. Mazzi Interiors
Attic Conversion, Basement Design, Bathroom Design, Bedroom Design, Color Consulting, Custom Furniture, Custom Rugs, Dining Room Design, Downsizing, Drafting, Entry Design, Floor Plans, Furniture Selection, Home Office Design, Interior Design, Kids Bedroom Design, Kitchen Design, Living Room Design, Mudroom Design, Nursery Design, Playroom Design, Space Planning, Sunroom Design & Construction, Universal Design, Kitchen Remodeling
Alpharetta, Atlanta, Avondale Estates, Belvedere Park, Brookhaven, Buckhead, Buckhead Atlanta, Candler-McAfee, Chamblee, Chastain Park, Decatur, Druid Hills, Dunwoody, Lindridge-Martin Manor, Marietta, North Atlanta, North Decatur, North Druid Hills, Peachtree Corners, Piedmont Heights, Pine Hills, Roswell, Sandy Springs, Smyrna, Underwood Hills, Vinings
While I take full responsibility for some of the issues, I do want to clarify a few things -
There are some things that are hard to foresee until installation and your lights and brackets were such cases. I have worked diligently to have the problems resolved and you were reimbursed for all costs either by me or the vendors.
For the shades, I had recommended fabrics that would provide privacy, according to your needs. After meeting and reviewing the options, you decided you wanted to go with a completely different style of shades. You had samples sent to you and after looking at the samples in person, picked out the fabric independently. I do not know that specific fabric you picked but I did not question your decision since you know what you wanted and with the samples, you should be able to tell if it offered enough privacy for you. I am sorry the shades are not what you had expected and cost you money, but I cannot be responsible for a decision you made fully on your own.
If you read my email, I did not promise how your shades would look. You had asked about control types and how the shades would be mounted on the door, so I forwarded you an image (sent from trade rep when I inquired about this) that illustrated the way the shade would be mounted and the header size. I gave no indication it would look exactly the same - especially given that your door is different and your shades had different specifications.
Choosing a career that is customer service oriented, client satisfaction is a top priority and is held high on my list. I'm sorry for the unfortunate series of events. From a client perspective, I understand and empathize with your frustrations. I was connected with you through Homepolish and from what I understand, Homepolish was also working diligently to resolve matters with you, but was unable to reach you. I wish we could have parted amicably. I wish you the best with the rest of your project.